21BetsCasino · Review

21BetsCasino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against 21BetsCasino's own pages, licence registers and regulator records.

ProgressPlay Ltd operates the casino^[1]. Withdrawals carry a 1% fee capped at £3, and free-spin winnings require 10x wagering within 7 days, with a £20 conversion cap^{[1, 2]}. Trustpilot reviews: 1 review (TrustScore 3.6 out of 5), reported on Trustpilot as of 29 October 2026^[3]. Casino Guru reported 0 direct complaints as of 29 October 2026^[4].

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21BetsCasino key facts

21betscasino.com licence

The UK Gambling Commission register lists 21betscasino.com under ProgressPlay Limited’s active licence 039335-R-319313-021. It lists 115 domains under the same licence holder^[5]. The casino’s terms name ProgressPlay Ltd as operator^[1].

The register classifies the licence as Casino Remote and lists it as active^[8].

21betscasino.com operator and licence holder

ProgressPlay Ltd gives its registered address as Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta, and identifies itself as registered in Malta under number C58305^{[1, 2]}. The UKGC lists ProgressPlay Limited as licence holder^[5].

21betscasino.com withdrawals

Withdrawal requests are reviewed and processed within 1 business day^[6]. Its help page says to allow up to 3 days for processing^[7]. Requests appear as Pending and cannot be cancelled^[1].

Each withdrawal carries a 1% fee capped at £3^[1]. At least one successful deposit is required before withdrawal^[1]. ID and age verification is required before deposit, gambling or access to free-to-play games. The casino can request source-of-funds or source-of-wealth documents^[1].

21betscasino.com bonus terms

The promotion “DEPOSIT £20 + GET 120 FREE SPINS” requires a £20 minimum deposit, 10x wagering on winnings within 7 days, and caps conversion at £20^[2]. Free spins and winnings are valid for 7 days from receipt^[2].

The separate Mystery Box promotion requires opt-in and a promo-code deposit and is available for 7 days. The Mystery Box is valid for 24 hours, its free spins are valid for 7 days from receipt, and conversion is capped at £20^[2]. A withdrawal request voids active and pending bonuses^[2]. The company may change, cancel or suspend promotions without prior notice^[1].

21betscasino.com complaints

Trustpilot reviews: 1 review (TrustScore 3.6 out of 5), reported on Trustpilot as of 29 October 2026^[3]. Casino Guru reported 0 direct complaints as of 29 October 2026: 0 opened, 0 unresolved, 0 resolved and 0 rejected^[4]. Casino Guru separately reports 2 complaints about related casinos^[4].

21betscasino.com regulator record

On 17 May 2022, the UKGC said Progress Play Limited would pay £175,718^[9]. In 2022, the operator paid £175,718 for social responsibility and anti-money laundering failures^[10].

On 9 May 2025, the UKGC attached conditions to the licence, imposed a £1,000,000 financial penalty under section 121 of the Gambling Act and issued a warning^[11]. The UKGC said the operator lacked adequate systems and processes to monitor customer activity at account opening^[10].

21betscasino.com verdict

Players who need fee-free withdrawals should look elsewhere: each withdrawal costs 1% up to £3, and free-spin conversion is capped at £20^{[1, 2]}.

More on 21BetsCasino

• 21BetsCasino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns 21BetsCasino? Owner, Licence No. & Sister Sites (2026)
• 21BetsCasino Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• 21BetsCasino Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read 21BetsCasino's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.