500PLAY · Review

500PLAY Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against 500PLAY's own pages, licence registers and regulator records.

Each deposit must be wagered in full once before unwagered funds can be withdrawn^[1]. The Casino Welcome Package has a $1,000 maximum conversion after wagering^[2]. Trustpilot had 1 review and a TrustScore of 3.2 as of 30 October 2026^[3]. A player reported on Casino Guru in June 2026 that an account was suspended after a game complaint; the report was open^[4].

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500PLAY key facts

500play.com licence

The Curaçao Gaming Authority register lists Perfect Storm B.V. as licence holder for OGL/2024/1354/0882, with Granted / Active status. Six domains are listed under the same licence^[5]. The terms identify Perfect Storm B.V. as the company that owns and operates the website^[1].

The company number is 150536 and the registered address is Korporaalweg 10, Willemstad, Curaçao^[1].

500play.com brands and services

500PLAY and CSGO500 are brands of Perfect Storm B.V.^[1]. Nine Yards Limited provides payment and operational support services^[1].

500play.com withdrawals and KYC

Withdrawals are restricted to the originating deposit method^[1]. A large or abnormal win investigation can take a few hours to a few days, during which withdrawals cannot be initiated^[1]. The terms let the casino pay large withdrawals in periodic instalments, with details decided case by case^[1].

Identity verification is required at the latest when cumulative deposits and withdrawals reach the threshold in the KYC Policy, and earlier where required by law or risk assessment^[1]. KYC can be requested at any time, including before a deposit is confirmed or a withdrawal is sent^[1].

500play.com bonus terms

The Casino Welcome Package is a 300% deposit bonus up to $15,000 and 50 Bonus Spins on the first deposit^[2]. Bonus Spins winnings carry 40x wagering, and the maximum Bonus balance convertible after wagering is $1,000^[2]. Bonus Spins must be claimed within 48 hours. Bonus balance is available for 14 calendar days, after which unclaimed balance is lost^[2].

500play.com complaints

Trustpilot had 1 review, a TrustScore of 3.2, and 0 reviews in the previous 12 months as of 30 October 2026^[3].

A player reported on Casino Guru in June 2026 that the account was suspended after a game complaint, follow-up was ignored and rewards were blocked; the report was open^[4]. Complaints must first be raised with 500 Casino support and may be submitted up to six months after the bet settlement or incident^[1]. Resolvo is an independent ADR provider certified by the Curaçao Gaming Authority^[1].

500play.com restricted countries

500 Casino is unavailable in the United States and its territories, the Netherlands and France. Residents of Curaçao and other Dutch Caribbean islands cannot play^[1]. Selected mirrors and main domains are unavailable in Afghanistan, Austria, Belarus, Belgium, Colombia, Congo, Cuba, Curaçao, France, Germany, Iran, Iraq, Liberia, Libya, the Netherlands, North Korea, Norway, Poland, Romania, Russia, Slovakia, Spain, Sudan, Sweden, Syria, Turkey, the United Kingdom, the United States and Zimbabwe^[1].

Casino games are unavailable in the United States, Australia and the United Kingdom; sportsbook is unavailable in Israel, Singapore, the United States and Latvia^[1]. NetEnt casino games are unavailable in the listed countries^[1].

500play.com regulator decision

On 2 November 2023, the Swedish Gambling Authority issued a prohibition decision against Perfect Storm B.V. concerning illegal gambling and prohibiting the company from providing gambling^[6].

500play.com verdict

The active Curaçao licence makes 500play.com a licensed casino, while its terms allow case-by-case instalments for large withdrawals^{[5, 1]}.

More on 500PLAY

• 500PLAY Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns 500PLAY? Owner, Licence No. & Sister Sites (2026)
• 500PLAY Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• 500PLAY Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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How we checked. We read 500PLAY's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.