AceLucky · Review
AceLucky Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
Transfers take roughly a business day for e-wallets or instant bank payments[1]. Casino Guru reported two complaints as of 2026-10-29, one resolved and one rejected[2]. AskGamblers reported one complaint as of 2026-10-29, with zero resolved and one rejected[3]. Trustpilot reported one review and a TrustScore of 3.2 as of 2026-10-29[4].
AceLucky key facts
| Operator | ProgressPlay Limited[1] |
|---|---|
| UK licence | UK Gambling Commission 039335-R-319313-021[5] |
| Register status | White Label; domain run under this licence[5] |
| Withdrawal processing | Within one business day[1] |
| Card transfer | Up to seven business days[1] |
| Casino Guru complaints | 2 reported; 1 resolved and 1 rejected, as of 2026-10-29[2] |
| AskGamblers complaints | 1 reported; 0 resolved and 1 rejected, as of 2026-10-29[3] |
| Trustpilot | 1 review; TrustScore 3.2, as of 2026-10-29[4] |
| Official site | acelucky.com |
AceLucky’s UK licence
The UK Gambling Commission register lists ProgressPlay Limited as licence holder under licence 039335-R-319313-021. The register marks the status “White Label” and lists 115 domains under the same licence holder[5].
AceLucky withdrawal times
AceLucky processes withdrawal requests within one business day[1]. Transfers take roughly a business day for e-wallets or instant bank payments and up to seven business days for cards[1].
AceLucky complaints and reviews
Casino Guru reported two complaints as of 2026-10-29: one resolved and one rejected[2]. AskGamblers reported one complaint as of 2026-10-29, with zero resolved and one rejected[3]. Trustpilot reported one review and a TrustScore of 3.2 as of 2026-10-29[4].
AceLucky ProgressPlay Limited’s address
The UK Gambling Commission register lists ProgressPlay Limited at Kolonakiou 26, Office No. 18, Agios Athanasios, Limassol, 4103, Cyprus[6].
AceLucky UK Gambling Commission action against ProgressPlay Limited
On 9 May 2025, the UK Gambling Commission attached conditions to ProgressPlay Limited’s licence, imposed a financial penalty and issued a warning[7]. It imposed a £1,000,000 penalty under section 121 of the Act[7]. The breaches occurred between August 2021 and August 2024[8]. The Commission found that ProgressPlay Limited had failed to implement adequate processes to understand the impact of individual interactions[8].
AceLucky verdict
The seven business day card transfer window and the UK Gambling Commission’s 2025 penalty and licence conditions for ProgressPlay Limited are key considerations when choosing AceLucky[1, 7].
AceLucky FAQ
Which company operates AceLucky?
ProgressPlay Limited operates AceLucky[1].
What UK Gambling Commission licence covers AceLucky?
The register lists AceLucky’s white-label domain under ProgressPlay Limited’s licence 039335-R-319313-021[5].
How quickly does AceLucky process a withdrawal?
The request processing stage takes one business day; transfer time depends on the payment method[1].
How long can AceLucky card transfers take?
Allow up to seven business days for the card transfer stage[1].
How many complaints did Casino Guru report about AceLucky?
Casino Guru reported two as of 2026-10-29, one resolved and one rejected[2].
What did the UK Gambling Commission order for ProgressPlay Limited at AceLucky?
On 9 May 2025, it imposed licence conditions, a warning and a £1,000,000 penalty[7].
More on AceLucky
- AceLucky Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns AceLucky? Owner, Licence No. & Sister Sites (2026)
- AceLucky Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- AceLucky Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
- All casinos with source-checked facts
Compare by verified facts
How we checked. We read AceLucky's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- www.acelucky.com/terms-conditions-info — operator document, clause AceLucky FAQ — How long do AceLucky withdrawals take?, checked 29 October 2026
- de.casino.guru/Ace-Lucky-Casino-Rezensionen — complaint platform (reported via web search, not stored), checked 29 October 2026
- www.askgamblers.com/online-casinos/reviews/acelucky-casino — complaint platform (reported via web search, not stored), checked 29 October 2026
- www.trustpilot.com/review/www.acelucky.com — complaint platform (reported via web search, not stored), checked 29 October 2026
- www.gamblingcommission.gov.uk/downloads/business-licence-register-domain-names.csv — licence register, clause 039335-R-319313-021, checked 27 October 2026
- www.gamblingcommission.gov.uk/public-register/business/detail/39335 — licence register, clause Head office address, checked 29 October 2026
- www.gamblingcommission.gov.uk/public-register/business/detail/actions/39335 — licence register, clauses Regulatory actions, Details of action — (iii), checked 29 October 2026
- www.gamblingcommission.gov.uk/news/article/gbp1m-fine-for-online-operator-progressplay-limited — regulator, clause Enforcement — £1m fine for online operator ProgressPlay Limited, checked 29 October 2026