Betcity · Review
Betcity Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
The Anjouan Gaming register lists BetFractal Ltd as licence holder under licence ALSI-152406039-FI4, valid until 29 June 2027[1]. Betcity’s rules allow payment suspensions during verification and requests for identity and additional documents at any time[2]. Its rules cap winnings at €60,000 per bet and €120,000 in any continuous 24-hour period, excluding stake[2]. “Bonuses for every win” credits 5% of net winnings from winning bets as a non-withdrawable betting bonus; each bonus expires after 7 days[3]. Trustpilot reported 32 reviews and a TrustScore of 1.9/5 as of 29 October 2026[4].
Betcity key facts
| Licence | Anjouan Gaming licence ALSI-152406039-FI4; valid until 29 June 2027[1] |
|---|---|
| Licence holder | BetFractal Ltd[1] |
| Company named in betting rules | BETCITY[2] |
| Verification | Documents can be requested at any time; payments can be suspended during checks[2] |
| Maximum winnings per bet | €60,000 excluding stake[2] |
| Maximum winnings per 24 hours | €120,000 excluding stake[2] |
| Promotion rules | “Bonuses for every win”; stated period ends 30 September 2023[3] |
| Bonus validity | 7 days from accrual[3] |
| Trustpilot | 32 reviews; TrustScore 1.9/5, reported as of 29 October 2026[4] |
| Country exclusions | United States, France, Switzerland, Panama, Liechtenstein and Australia[2] |
| Official site | betcity.net |
Betcity licence and register
The Anjouan Gaming register lists BetFractal Ltd as licence holder for ALSI-152406039-FI4, with valid status and expiry on 29 June 2027[1]. Betcity’s betting rules name the bookmaker as “BETCITY”[2]. The promotion rules name Betcity Network N.V. as organiser[3].
The register lists two domains under the same licence holder[1]. Betcity’s rules let it refuse winnings or return of deposits and cancel bets when a client violates the rules[2].
Betcity owner and sister sites
The Anjouan register names BetFractal Ltd as licence holder, the betting rules name BETCITY, and the promotion rules name Betcity Network N.V. as organiser[1, 2, 3]. The register lists two domains under the same licence[1].
How do Betcity withdrawals work?
Betcity’s rules allow it to suspend operations or payments during verification and request identity or additional documents at any time, including after initial account verification[2]. Required documents can include a passport or national identity card, a second identity document, and a photo holding the identity document[2]. Additional requests can include utility bills, bank statements, card photos, payment-account screenshots and checks[2].
Betcity caps winnings at €60,000 per bet and €120,000 across all bets in any continuous 24-hour period, excluding stake[2]. It can also limit a client’s maximum stake without notice or reasons[2].
What does Betcity’s bonus offer?
The “Bonuses for every win” promotion credits 5% of net winnings for each winning bet, including the first. The bonus is credited within 30 days of the first bet, but no later than the promotion end[3]. Each bonus is valid for 7 days after accrual[3].
Cash-out bets and bets placed using bonuses are excluded[3]. Bonus-account funds cannot be withdrawn and are available only for betting[3]. Betcity Network N.V. is the named organiser and can change the promotion terms without prior notice[3].
Betcity player complaints
Trustpilot reported 32 reviews and a TrustScore of 1.9/5 for betcity.net as of 29 October 2026[4].
A player reported on Trustpilot in April 2024 that a crypto deposit was not credited and repeated questions received no resolution[4]. A player reported on Trustpilot in July 2024 that repeated document requests and account blocking followed deposits and bets[4]. A player reported on Trustpilot in June 2026 that verification steps and withdrawal restrictions preceded payment of the funds[4].
A player reported on Casino Guru in May 2026 that a withdrawal was blocked amid document requests; the complaint closed after the player stopped responding[5].
Which countries do Betcity’s rules exclude?
Betcity’s rules bar use from the United States, France, Switzerland, Panama, Liechtenstein and Australia[2]. They also list the USA, France, Russia, Switzerland, Panama, Liechtenstein, Australia, the UK, Ukraine, Cyprus and the Netherlands as examples of places where site access or use may be illegal[2].
If Betcity learns that a client lives in a country where site use is illegal, its rules let it close the account and return the balance minus winnings since the last deposit[2].
Betcity regulator access order
Ukraine’s Order No. 305/2110, dated 18 April 2024, instructed electronic communications service providers to block access on their recursive DNS servers to the domain names and subdomains listed in Appendix 1[6].
Betcity verdict
Betcity has a valid Anjouan Gaming register entry naming BetFractal Ltd as licence holder, while its betting rules name BETCITY[1, 2]. Betcity can suspend payments during verification and request documents at any time[2]. Winnings are capped at €60,000 per bet and €120,000 in any continuous 24-hour period[2].
Betcity FAQ
What licence does Betcity hold?
The Anjouan Gaming register lists BetFractal Ltd under licence ALSI-152406039-FI4, valid until 29 June 2027[1].
Which company do Betcity’s betting rules name?
The rules refer to the bookmaker as “BETCITY”[2].
How large can Betcity winnings be?
The rules cap winnings at €60,000 per bet and €120,000 across a continuous 24-hour period, excluding stake[2].
When can Betcity request identity documents?
Betcity’s rules allow requests for identity and additional documents at any time, including after initial account verification[2].
Which countries do Betcity’s rules exclude?
They bar use from the United States, France, Switzerland, Panama, Liechtenstein and Australia[2].
What was Betcity’s Trustpilot score?
Trustpilot reported a TrustScore of 1.9/5 from 32 reviews as of 29 October 2026[4].
More on Betcity
- Betcity Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns Betcity? Owner, Licence No. & Sister Sites (2026)
- Betcity Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- Betcity Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Compare by verified facts
How we checked. We read Betcity's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- anjouangaming.com/license-register/ — licence register, clause ALSI-152406039-FI4, checked 27 October 2026
- stf.betcity.net/static/docs/rules_EN.pdf — operator document, clauses General provisions 17, General betting rules 4, General notions and terms, General provisions 3, General betting rules 5, checked 28 October 2026
- promotion.betcity.net/en/fullrules_bonusfornew.pdf — operator document, clauses 1. Term and venue; 2. The terms of participation, 3.2, 3.6, 5.4, 5.1, 3.3, 4.3, checked 28 October 2026
- www.trustpilot.com/review/betcity.net — complaint platform (reported via web search, not stored), checked 29 October 2026
- casino.guru/complaints/betcity-net-casino-player-s-winnings-haven-t-been — player complaint (reported via web search, not stored), checked 29 October 2026
- cip.gov.ua/services/cm/api/attachment/download?id=64462 — regulator, clause Order No. 305/2110 of 18.04.2024, clause 1, checked 28 October 2026