BitStarz · Review
BitStarz Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
BitStarz’s terms identify Gareton B.V. as its operator, and the Curaçao Gaming Authority lists licence OGL/2024/165/0185 as active[1, 2]. The terms set a one-hour withdrawal target; bank transfers take 3–10 banking days[1]. The first-deposit offer is a 100% match up to 1 BTC and 180 free spins. Most bonuses require 40x wagering and have currency-specific maximum bets[3, 4]. AskGamblers lists 24 recent complaints, and complaint records include resolved and rejected cases and reports of withdrawal delays and verification problems[5, 6, 7].
BitStarz key facts
| Operator | Gareton B.V., company number 160656, registered in Curaçao[1] |
|---|---|
| Licence | Curaçao Gaming Authority, OGL/2024/165/0185; active[1, 2] |
| Register date | Licensed since 8 July 2024[2] |
| Withdrawal target | One-hour target; bank transfers take 3–10 banking days[1] |
| Large wins | BitStarz can pay substantial wins in monthly instalments[1] |
| Withdrawal fees | BitStarz and its processor charge no withdrawal fees; bank fees may apply[1] |
| Withdrawal methods | Payment methods include Paysafe, Visa OCT, Mastercard Payment Transfer, bank transfer, e-wallets and cryptocurrencies[1] |
| Verification | BitStarz can stop withdrawals until the account is fully verified[1] |
| Welcome offer | 100% match up to 1 BTC and 180 free spins on the first deposit[3] |
| Wagering | Most bonuses require 40x wagering[4] |
| Bonus max bet | EUR/USD/CAD/AUD/NZD/USDT 5; other currencies have separate limits[4] |
| Complaint snapshot | AskGamblers lists 24 recent cases on its first page: 15 resolved and 9 rejected[5] |
| Restricted countries | Terms exclude the United States, United Kingdom, Curaçao and many other countries[1] |
| Official site | bitstarz.com |
BitStarz licence and register
BitStarz’s terms identify Gareton B.V. as the company managing the site and give company number 160656[1]. They name the Curaçao Gaming Authority and licence OGL/2024/165/0185[1]. Gareton B.V. has been licensed since 8 July 2024[2].
Switzerland’s Federal Gaming Board listed bitstarz.com as an online gambling offer not authorised in Switzerland on 28 January 2020. The Board says telecom providers block access to listed domains[8]. Read the owner and licence record for company and register details.
BitStarz owner and sister sites
Cashy shares BitStarz’s licence record[2]. See the owner page for the register record and company address.
BitStarz withdrawals
Significant wins require game-provider verification before payment, which can extend the withdrawal time[1]. Deposits must be wagered at least once before withdrawal[1].
For methods, timing, fees and complaint steps, read BitStarz withdrawals.
BitStarz bonus terms
The first-deposit promotion is a 100% match up to 1 BTC plus 180 free spins; the site advertises the welcome package as 5 BTC plus 180 free spins[3]. Free or registration bonuses carry 40x wagering of the bonus amount[4]. During bonus play, the maximum bet is EUR/USD/CAD/AUD/NZD/USDT 5, with separate limits for other currencies[4]. Welcome package bonuses last seven days; the default expiry for other bonuses is 24 hours[4].
No-deposit bonus winnings are capped at the listed currency limits, including EUR/USD/USDT 100[4]. See the bonus terms breakdown for caps and conditions.
BitStarz complaints
AskGamblers’ complaint page lists 24 recent cases on its first page: nine rejected and 15 resolved[5]. On 28 October 2026, Trustpilot listed 5,411 reviews, a 4.5/5 TrustScore, 947 reviews in the preceding 12 months and replies to 96% of negative reviews[9]. On 28 October 2026, Casino.guru listed 195 complaints: four open, one unresolved, 42 resolved and 148 rejected[6].
A player reported on the AskGamblers forum in February 2024 that a $378 Bitcoin withdrawal remained unpaid after six days while the casino awaited a game-provider review[10].
Which countries does BitStarz restrict?
Clause 3.6 bars users from depositing or playing real-money games in these countries and territories: United States, Puerto Rico, Greece, United Kingdom and its listed territories, Isle of Man, Jersey, Gibraltar, Spain, France and its listed territories, Netherlands, Israel, Lithuania, Slovakia, Belgium, Dutch West Indies, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syria, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Czech Republic, Serbia, Cuba, Portugal, Georgia, Hungary, Ukraine, Belarus, Estonia, Bulgaria, Latvia, Liechtenstein, Poland, Romania, Cyprus, Brazil, Russia and Curaçao[1].
BitStarz verdict
The licence and operator record identify who runs the casino and where its licence is held[1, 2]. Players weighing the site should account for its withdrawal conditions, verification requirements and bonus wagering rules.
Read the owner and licence, withdrawals and bonus pages for details.
BitStarz FAQ
Who operates BitStarz?
Gareton B.V., company number 160656, operates BitStarz and is registered in Curaçao[1].
Does BitStarz have an active licence?
The Curaçao Gaming Authority records licence OGL/2024/165/0185 as active[1, 2].
How quickly does BitStarz pay withdrawals?
Its terms set a one-hour payout target; bank transfers take 3–10 banking days[1].
What is BitStarz’s welcome bonus?
A 100% match up to 1 BTC and 180 free spins on the first deposit[3].
Which countries does BitStarz restrict?
Clause 3.6 lists the United States, United Kingdom, Curaçao and many other countries and territories; the full list appears above[1].
What is BitStarz’s VPN rule?
Clause 4.3 prohibits using a VPN to bypass a game provider’s block and authorises confiscation of winnings for that breach[1].
More on BitStarz
- BitStarz Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns BitStarz? Owner, Licence No. & Sister Sites (2026)
- BitStarz Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- BitStarz Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
- All casinos with source-checked facts
Compare by verified facts
Casino comparisons
How we checked. We read BitStarz's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- www.bitstarz.com/terms — operator document, clauses 1.2, 8.7.1, 8.7.7, 8.7.3, 8.7.10, 8.7.9, 8.7.11, 3.6, 8.7.8, 8.7.5, 4.3, checked 28 October 2026
- cert.cga.cw/token?id=185 — law / regulator, checked 28 October 2026
- www.bitstarz.com/promotions — operator document, checked 28 October 2026
- www.bitstarz.com/bonus-terms-and-conditions — operator document, clauses 3.4, 3.10, 1.2, 3.7, 1.1, checked 28 October 2026
- www.askgamblers.com/online-casinos/reviews/bitstarz-casino/complaints — complaint platform (stored copy), checked 28 October 2026
- casino.guru/BitStarz-Casino-review — complaint platform (reported via web search, not stored), checked 28 October 2026
- complaint summary (web search), 28 October 2026
- www.e-doc.admin.ch/dam/e-doc/de/data/esbk/zugangssperren/sperrliste-tracking-dfi.pdf.download.p — law / regulator, clause Article 86(4) BGS, checked 28 October 2026
- www.trustpilot.com/review/bitstarz.com — complaint platform (reported via web search, not stored), checked 28 October 2026
- forum.askgamblers.com/topic/15616-game-play-review/ — player complaint (reported via web search, not stored), checked 28 October 2026