BitStarz · Review

BitStarz Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against BitStarz's own pages, licence registers and regulator records.

The casino attempts withdrawals within one hour, though some take longer, and bank transfers are processed within 3 to 10 banking days^[1]. There are no daily or monthly withdrawal limits, and the casino and processor charge no withdrawal fees; bank fees may apply^{[2, 1]}. The first-deposit offer is a 100% match up to EUR 100 or 1 BTC, plus 180 free spins at 20 per day for nine days, with 40x wagering^[2].

Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

BitStarz key facts

BitStarz licence

The Curaçao Gaming Authority register lists Gareton B.V. as licence holder under licence OGL/2024/165/0185, with status Granted / Active^[3]. Gareton B.V. has company number 160656^[3].

Its registered office is Landhuis Zuikertuin at Zuikertuintjeweg z/n, Willemstad, Curaçao^[1]. The register lists 24 domains under the same licence holder^[3].

BitStarz operator and domains

Gareton B.V. holds the licence, which covers 24 listed domains^[3].

BitStarz withdrawal limits and fees

Substantial wins can be paid in monthly instalments^[1]. Active deposits must be played through at least once before withdrawal^[1]. The casino can request verification at its discretion, and requires proof of residence issued within the previous 90 days^{[2, 1]}.

BitStarz first-deposit bonus

The first-deposit promotion offers a 100% match up to EUR 100 or 1 BTC, plus 180 free spins delivered at 20 per day for nine days^[2]. The promotion states 40x wagering^[2].

BitStarz player reports and complaints

Casino Guru reported 195 total complaints as of 30 October 2026: 42 resolved, 148 rejected, four open and one unresolved^[4]. Trustpilot reported 5,411 reviews and a TrustScore of 4.5/5 as of 30 October 2026, with a displayed rating of 4.3/5^[5].

A player reported on Trustpilot on 2 September 2026 that a Bitcoin deposit sent to the displayed address did not appear in their balance^[5]. Another player reported on Trustpilot on 8 September 2026 that KYC was requested at cashout after signup and play, and that support sent template responses^[5].

A player reported on Reddit in July 2025 that the casino voided winnings after alleging bets exceeded the bonus maximum^[6]. A Reddit poster asked in September 2025 how to withdraw $47; replies discussed deposit and playthrough conditions^[7].

The casino names AskGamblers as a complaint option, and its terms allow escalation to the gambling authority or a designated dispute resolution service^{[8, 1]}. Claims must be filed within six months after they arise^[1].

BitStarz restricted countries and payment methods

The terms prohibit real-money deposits and play from the United States, Puerto Rico, Greece, the United Kingdom and its overseas territories, the Isle of Man, Jersey, Gibraltar, Spain, France and its listed overseas territories, the Netherlands, Israel, Lithuania, Slovakia, Belgium, the Dutch West Indies, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, the Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syria, the Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, the Czech Republic, Serbia, Cuba, Portugal, Georgia, Hungary, Ukraine, Belarus, Estonia, Bulgaria, Latvia, Lichtenstein, Poland, Romania, Cyprus, Brazil, Russia and Curaçao^[1].

The terms prohibit using a VPN to bypass a provider block and say this can lead to confiscation of winnings^[1]. The casino lists deposits in BTC, ETH, SOL, USDT, USDC, LTC, DOGE, BCH, XRP, TRX, BNB and ADA; Visa and Mastercard are also accepted^[2].

BitStarz verdict

Choose the casino only if its payout terms suit you: substantial wins can be paid in monthly instalments^[1].

More on BitStarz

• BitStarz Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns BitStarz? Owner, Licence No. & Sister Sites (2026)
• BitStarz Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• BitStarz Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
• All casinos with source-checked facts

Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read BitStarz's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.