BJs Arcade · Review
BJs Arcade Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
The UK Gambling Commission lists Jumpman Gaming Limited as licence holder for BJs Arcade under licence 039175-R-319452-025, with White Label status[1]. Verified pending withdrawals are processed within 24 hours; after the pending period expires, bank processing takes 1–5 working days[2]. The new-player offer gives up to 500 Starburst Free Spins with £10 or more in funding and 10x wagering. Funded players can convert no more than the lowest of their remaining eligible bonus balance, lifetime deposits or £250[3, 2]. Casino Guru reported 0 complaints and 0 user reviews as of 29 October 2026[4].
BJs Arcade key facts
| Licence | UK Gambling Commission, 039175-R-319452-025; White Label[1] |
|---|---|
| Licence holder | Jumpman Gaming Limited[1, 3] |
| Brand owner | Shipley Brothers Ltd[5] |
| Withdrawal processing | Within 24 hours after applicable ID verification; then 1–5 working days to a bank account after the pending period expires[2] |
| First withdrawal ID | ID is required for the first withdrawal[2] |
| New-player offer | Up to 500 Starburst Free Spins; £10 or more in funding; 10x wagering[3] |
| Bonus conversion cap | Funded players: lowest of remaining eligible bonus balance, lifetime deposits or £250[2] |
| Deposit currency | GBP only[2] |
| Minimum transaction | £10 per transaction[2] |
| Deposit fee | £2.50 transaction fee on all deposits[2] |
| Casino Guru complaints | 0 reported on Casino Guru as of 29 October 2026[4] |
| UKGC regulatory action | Jumpman Gaming Limited will pay £500,000; announced 17 May 2022[6] |
| Official site | bjsarcade.co.uk |
BJs Arcade licence and register
The UK Gambling Commission register lists Jumpman Gaming Limited as licence holder for BJs Arcade under licence 039175-R-319452-025. The status is “White Label,” and 148 domains are listed under the same licence[1].
Jumpman Gaming Limited is registered in Alderney under number 1858, with its registered business address at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ[5, 3]. Shipley Brothers Ltd owns the BJs Arcade brand[5].
BJs Arcade withdrawals and verification
After all applicable ID documents are verified, pending withdrawals are processed within 24 hours. After the pending period expires, funds take 1–5 working days to reach a bank account[2]. ID is required for the first withdrawal, and the terms allow requests for source-of-funds and source-of-wealth documents[2]. If submitted ID is rejected, pending withdrawals return to the balance within 48 hours[2].
Deposits and withdrawals use GBP only. Withdrawals cannot be sent to Pay by Mobile, and all deposits incur a £2.50 transaction fee[2]. Customer balances are segregated but are not protected in insolvency[2].
BJs Arcade bonus terms
The new-player offer gives up to 500 Free Spins on Starburst with funding of at least £10 and 10x bonus wagering[3]. The general terms require eligible Bonus Fund wagers totalling ten times the original Bonus Funds awarded[2]. For a player who has deposited, conversion to real money is capped at the lowest of the remaining eligible bonus balance, total lifetime deposits or £250[2].
Blackjack and its variants, roulette and its variants, bingo, table games, live casino games and progressive jackpot games are among the games listed as excluded[2]. Promotional codes expire at 23:59 on the day the communication is sent unless it states another validity period[2].
BJs Arcade complaints
Casino Guru reported 0 BJs Arcade complaints as of 29 October 2026: 0 opened, unresolved, resolved or rejected[4]. Casino Guru also reported 0 user reviews as of that date[4].
BJs Arcade directs complaints to its Customer Care Team at the address given in the operator's terms. Complaints must be submitted within three months of the issue occurring[7].
BJs Arcade regulator record
On 17 May 2022, the UK Gambling Commission said Jumpman Gaming Limited would pay £500,000[6].
BJs Arcade and the Lights Camera Bingo ruling
On 12 July 2023, the Advertising Standards Authority found that an ad by Jumpman Gaming Ltd t/a Lights Camera Bingo encouraged gambling behaviour that could lead to financial, social or emotional harm. The ASA ruled that the ad must not appear again in the form complained of and told the company to ensure future marketing did not encourage irresponsible gambling behaviour or exploit vulnerable people’s susceptibilities[8].
BJs Arcade verdict
The licence record, withdrawal conditions and bonus conversion cap give players concrete terms to weigh before depositing. Customer balances are segregated but are not protected in insolvency[2].
BJs Arcade FAQ
Which UK Gambling Commission licence covers BJs Arcade?
The register lists Jumpman Gaming Limited under licence 039175-R-319452-025 with White Label status[1].
Who owns the BJs Arcade brand?
Shipley Brothers Ltd owns the BJs Arcade brand[5].
How long do BJs Arcade withdrawals take?
Verified pending withdrawals are processed within 24 hours; bank processing takes 1–5 working days after the pending period expires[2].
What does BJs Arcade require for a first withdrawal?
ID is required for the first withdrawal. The terms also allow requests for source-of-funds and source-of-wealth documents[2].
What is the BJs Arcade new-player offer?
Up to 500 Starburst Free Spins for new players who fund with at least £10, with 10x wagering[3].
What did the ASA find about Jumpman Gaming Ltd t/a Lights Camera Bingo in 2023 at BJs Arcade?
The ASA found that an ad encouraged gambling behaviour that could lead to harm and ruled that it must not appear again in the form complained of[8].
How many BJs Arcade complaints did Casino Guru report?
Casino Guru reported 0 complaints as of 29 October 2026[4].
More on BJs Arcade
- BJs Arcade Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns BJs Arcade? Owner, Licence No. & Sister Sites (2026)
- BJs Arcade Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- BJs Arcade Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Compare by verified facts
How we checked. We read BJs Arcade's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- www.gamblingcommission.gov.uk/downloads/business-licence-register-domain-names.csv — licence register, clause 039175-R-319452-025, checked 27 October 2026
- www.bjsarcade.co.uk/terms-and-conditions — operator document, clauses Banking Policy, 1.7 Wagering requirements, 1.11 Maximum bonus conversion, Your BJs Arcade account, 1.10 Eligible and excluded games, 1.3 General eligibility and claiming promotions, checked 29 October 2026
- www.bjsarcade.co.uk/ — operator document, clauses Homepage welcome offer, Footer, checked 29 October 2026
- casino.guru/bjs-arcade-casino-review — complaint platform (reported via web search, not stored), checked 29 October 2026
- www.bjsarcade.co.uk/privacy-policy — operator document, clause Privacy Policy, checked 29 October 2026
- www.gamblingcommission.gov.uk/news/article/online-gambling-businesses-face-gbp675-000-regulator — regulator, checked 29 October 2026
- www.bjsarcade.co.uk/faqs — operator document, clause How do I make a complaint, checked 29 October 2026
- www.asa.org.uk/rulings/jumpman-gaming-ltd-a23-1192541-jumpman-gaming-ltd.html — regulator, clause Action — CAP Code rules 16.1, 16.3, 16.3.1, 16.3.2, checked 29 October 2026