Chanz · Review

Chanz Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Chanz's own pages, licence registers and regulator records.

Spelinspektionen lists Dreambox Games OÜ as licence holder under Swedish licence 718610564, active until 17 January 2029^[1]. Before requesting a withdrawal, you must wager the amount deposited since your previous payout, or all deposits for your first payout request^[2]. Chanz’s Swedish welcome package caps bonus winnings withdrawn after wagering at €500^[3]. Trustpilot reported a player’s held-deposit complaint in May 2024^[4]; Casino Guru reported three resolved complaints as of 29 October 2026^[5].

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Chanz key facts

Chanz licence and payouts

Spelinspektionen lists Dreambox Games OÜ as licence holder under licence 718610564, with status Aktiv and expiry on 17 January 2029^[1]. Chanz’s terms name Dreambox Games OÜ as owner and operator of chanz.com and chanz.ee^[2].

Before a payout request, wager at least the amount deposited since the previous withdrawal; for the first request, wager the sum of all deposits^[2]. Chanz can delay payouts while it verifies identity, income or transactions^[2].

Chanz operator and domains

Dreambox Games OÜ is the operator named in Chanz’s terms and the licence holder named by Spelinspektionen^{[1, 2]}. The company number is 12712036 and its address is Lõõtsa 8, 11415 Tallinn, Estonia^{[2, 6]}. Chanz’s terms name chanz.com and chanz.ee as sites owned and operated by Dreambox Games OÜ^[2].

The terms allow one account per person. Chanz can block or delete extra accounts and move funds to one account; bonuses or rewards on extra accounts are not moved^[2].

How do Chanz withdrawals work?

Before a withdrawal, wager deposits made since the previous payout, or all deposits before the first payout request^[2]. Before accepting deposits or making payments exceeding €2,000, Chanz must sufficiently verify identity, age, residence and income sources or origin^[2]. It can request a passport or ID, proof of address such as a utility bill, and a bank statement proving income^[2].

Chanz can delay payouts while it verifies identity, income or transactions^[2]. Its terms allow administrative costs for withdrawals in circumstances and on terms indicated on the site^[2]. Deposits must use a personal card, bank account or e-wallet; withdrawals go to a personal bank account, credit card or e-wallet^[2].

What does Chanz’s welcome bonus offer?

The Swedish welcome bonus offers 100% up to 1,000 kr on a first deposit between 100 kr and 1,000 kr, with 35x wagering within 60 days^[7]. The Swedish bonus terms cap total withdrawals from welcome package winnings at €500 after wagering; remaining winnings are forfeited^[3].

The general terms require wagering the bonus amount 60 times before the bonus, qualifying deposit and winnings can be withdrawn, unless campaign terms say otherwise^[2]. Bonuses expire 30 days after claim unless campaign terms specify otherwise^[2]. While wagering requirements remain, bets are capped at €2 per spin and winnings from higher bets are removed^[3]. Chanz can end or cancel offers and change eligibility criteria at any time^[3].

What have players reported about Chanz?

Trustpilot reported a score of 2.1 out of 5 from 39 reviews as of 29 October 2026; four reviews were posted in the preceding 12 months^[4]. Casino Guru reported three complaints in total as of 29 October 2026, all resolved and none rejected^[5].

A player reported on Trustpilot on 24 May 2024 that their deposit was being held after they tried to play^[4]. Another reviewer posted a one-star Trustpilot review on 18 July 2024 titled “Worst casino ever!!!!” without further detail^[4]. Chanz’s terms direct players with complaints about payments, bonuses, software, deposits, accounts or other issues to the AskGamblers Casino Complaints Service^[8].

Chanz operator and licence holder

Dreambox Games OÜ, company number 12712036, is named as operator in Chanz’s terms and as licence holder in Spelinspektionen’s register^{[1, 2]}. The company address is Lõõtsa 8, 11415 Tallinn, Estonia^[6]. Spelinspektionen records licence 718610564 as active, with expiry on 17 January 2029^[1].

Chanz’s terms name chanz.com and chanz.ee as sites owned and operated by Dreambox Games OÜ^[2].

Chanz verdict

Chanz has an active Swedish licence, but the Swedish welcome package caps total withdrawals from bonus winnings at €500 after wagering^{[1, 3]}. Its terms also require deposit wagering before a payout request and allow delays for verification^[2].

More on Chanz

• Chanz Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Chanz? Owner, Licence No. & Sister Sites (2026)
• Chanz Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Chanz Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
• All casinos with source-checked facts

Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read Chanz's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.