Cloudbet · Review

Cloudbet Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Cloudbet's own pages, licence registers and regulator records.

Level 1 and unverified accounts have a USD 2,200 daily withdrawal limit^[1]. Customers must wager 100% of their deposits before withdrawing^[2]. The Welcome Package offers up to $2,500 and ends after 30 days or when the cap is reached, whichever comes first^[2]. Trustpilot reviewers reported account restrictions and integrity reviews that left funds inaccessible^{[3, 4]}.

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Cloudbet key facts

Cloudbet’s licence and operator

The Curaçao Gaming Authority register lists Halcyon Super Holdings B.V. as licence holder under OGL/2024/328/0599, with status Granted / Active^[5]. Cloudbet’s terms name Halcyon as operator of Cloudbet.com^[2].

Cloudbet’s terms give Halcyon’s company number as 148526 and its address as Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao^[2]. Solas Technologies Limited, Halcyon’s wholly owned subsidiary, handles some payment methods^[2].

Cloudbet withdrawal limits, fees and KYC

Level 1 or unverified accounts have a USD 2,200 daily withdrawal limit. Level 2 accounts have no daily limit, but larger withdrawals are subject to additional review^[1]. Crypto withdrawals are processed within 24 hours after approval, subject to applicable KYC checks^[2].

Cloudbet can charge up to 5% on deposits and withdrawals and requires customers to wager at least 100% of total deposits before withdrawing^[2]. Cloudbet can require photo ID, proof of address, a payment card to its satisfaction, and a photo of the customer with proof of date and identification materials^[2]. National ID, an international passport, a bank statement or a utility bill can serve as identity documents^[9].

Cloudbet’s Welcome Package terms

The Welcome Package offers up to $2,500^[2]. It activates with a first deposit of any amount; the 30-day period starts with the first bet after that deposit and ends after 30 days or when the cap is reached, whichever comes first^[2].

Some listed games do not contribute toward wagering requirements^[2]. Cloudbet can change wagering contribution percentages and the referenced game list at any time^[2]. Bonus abuse may lead to the bonus and related winnings being voided; Cloudbet can also decline withdrawals and deduct account funds if bonus abuse is found or suspected, or if a bonus was set up incorrectly^[2].

Cloudbet complaints and player reports

Trustpilot reviews totaled 2,660 with a TrustScore of 3.9 out of 5, reported on Trustpilot as of 28 October 2026^[6]. Casino Guru complaints totaled 39, with 12 resolved and 27 rejected, reported on Casino Guru as of 28 October 2026^[7]. AskGamblers complaints totaled 97, with 85 resolved and 12 other or unclassified, reported on AskGamblers as of 28 October 2026^[8].

Trustpilot reviewers reported account restrictions or integrity reviews that left funds inaccessible during reviews they said could last up to six months^[4]. On 14 October 2026, a reviewer reported nearly $3,000 inaccessible during an integrity review that could take six months^[3]. On 7 October 2026, a reviewer reported an account restricted during a betting integrity investigation potentially lasting six months, involving BRL 934^[3]. On 25 September 2026, a reviewer reported an account blocked after requesting a partial withdrawal following a win, involving $8,000^[3].

In 2025, a player reported an account under review on AskGamblers; AskGamblers said Cloudbet reopened it after internal reviews, resolving a complaint involving €700^[10].

Where Cloudbet accepts customers

Cloudbet’s terms exclude customers in Australia, Austria, Belgium, China, Macau, Hong Kong SAR, Curaçao, Cuba, France, Germany, Iran, Japan, Lithuania, Malta, Myanmar, the Netherlands, North Korea, Singapore, Syria, Spain, Turkey, the United States and its territories, the United Kingdom, and the Crimea, Donetsk and Luhansk regions of Ukraine^[2].

Customers must be over 18 or the applicable legal age or age of majority, whichever is greater^[2].

Cloudbet verdict

The active Curaçao licence identifies Halcyon Super Holdings B.V. as licence holder^[5]. Withdrawal terms include deposit wagering and a handling charge, while player reports describe funds locked during integrity reviews^{[2, 3, 4]}.

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• Cloudbet Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Cloudbet Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read Cloudbet's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.