Crusino · Review

Crusino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Crusino's own pages, licence registers and regulator records.

Verdict: Licensed, but large wins can be paid in monthly instalmentsThe Anjouan register lists Novatrix SRL as holder of valid licence ALSI-202508056-FI2^[5]. Crusino can pay winning balances above €20,000 in monthly instalments capped at €20,000^[1].

Crusino aims to process withdrawals within 72 hours of approval, and weekly withdrawals are capped at €10,000^[1]. No-deposit bonus winnings are capped at €50^[1]. Individual players reported delayed withdrawals linked to verification and crypto deposits that did not appear in their accounts^{[2, 3, 4]}.

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Crusino key facts

Licence	Anjouan Gaming licence ALSI-202508056-FI2; valid until 24 August 2027^[5]
Licence holder and operator	Novatrix SRL^{[5, 1]}
Company number	3-102-893958^[1]
Withdrawal processing	Aims to process within 72 hours of approval^[1]
Weekly withdrawal cap	€10,000 or equivalent^[1]
Monthly withdrawal cap	€20,000 or equivalent^[1]
Minimum withdrawal	€20 or equivalent; crypto equivalent of €20 at request time^[1]
Bank-transfer intermediary fees	Up to €16^[1]
No-deposit bonus winnings cap	€50 or currency equivalent^[1]
Restricted countries	The terms prohibit real-money play from the countries and regions listed^[1]
Casino Guru complaints	2 total: 1 resolved and 1 rejected, with none open or unresolved^[2]
Official site	crusino.com

Crusino licence

The Anjouan Gaming register lists Novatrix SRL as licence holder for Crusino under ALSI-202508056-FI2, with valid status and expiry on 24 August 2027^[5]. Crusino's terms name Novatrix SRL as the company that owns and operates crusino.com^{[1, 6]}. The register lists 63 domains under the same licence holder^[5].

The terms state that the company operates under Tobique Gaming Commission licence 0000002^[1].

Crusino ownership

Novatrix SRL is named as Crusino's operator. Its terms give Costa Rican registration number 3-102-893958 and a registered address in Oreamuno, Cartago Province, Costa Rica^[1].

Crusino withdrawals

Crusino aims to process withdrawal requests within 72 hours of approval^[1]. Weekly withdrawals are capped at €10,000 and monthly withdrawals at €20,000; the monthly limit resets on the first day of the month^[1]. For winning balances above €20,000, the terms let Crusino pay monthly instalments capped at €20,000^[1].

Withdrawal requests remain pending until required verification is complete^[1]. Crusino can request government-issued photo ID, proof of address and additional documents to confirm identity or payment method^[1].

Crusino bonus terms

Winnings from no-deposit bonuses are capped at €50, with equivalent caps for other currencies^[1]. Deposits must be wagered once in slots or three times in other games before connected funds can be withdrawn^[1].

The terms let Crusino close duplicate accounts, cancel pending withdrawals and confiscate winnings^[1].

Crusino complaints

Casino Guru reported 2 complaints as of 29 October 2026: 1 resolved, 1 rejected, none open and none unresolved^[2]. AskGamblers reported 26 reviews and no complaints as of 29 October 2026^[7]. Trustpilot reported 8 reviews and a TrustScore of 3.5 out of 5 as of 29 October 2026^[3].

A player reported on Casino Guru in 2025 that a €4,138 withdrawal was delayed by verification issues; Casino Guru marked the complaint resolved^[2]. A player reported on AskGamblers in 2025 that a withdrawal remained pending for seven days after documents were approved^[4].

Players reported on Trustpilot in November 2024 and AskGamblers in 2025 that crypto deposits had not appeared in their accounts after a week and two weeks, respectively^{[3, 4]}.

Crusino restricted countries

Crusino's terms prohibit real-money play from Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, India, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, Salvador, Somalia, South Sudan, Sweden, Syria, Turkey, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands, Yemen and Zimbabwe^[1].

The terms prohibit VPN use to bypass geographic restrictions and say it can lead to confiscation of winnings^[1]. The terms list BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA and TRX among accepted currencies^[1].

Crusino verdict

The Anjouan register lists Novatrix SRL under a valid licence^[5]. Crusino caps weekly withdrawals at €10,000 and can pay winning balances above €20,000 in monthly instalments capped at €20,000^[1]. Withdrawal requests remain pending until required verification is complete^[1].

Crusino FAQ

How long do Crusino withdrawals take?

Crusino aims to process requests within 72 hours after approval. Required verification keeps a request pending until complete^[1].

What is Crusino's weekly withdrawal limit?

The weekly cap is €10,000 or equivalent, counted from the last successful withdrawal^[1].

Can Crusino pay a large win in instalments?

Yes. The terms let Crusino pay winning balances above €20,000 in monthly instalments capped at €20,000^[1].

Which company operates Crusino?

Crusino's terms name Novatrix SRL as the company that owns and operates crusino.com^{[1, 6]}.

What countries does Crusino restrict?

Crusino's terms prohibit real-money play in the countries and regions listed in its restricted-countries section^[1].

How many complaints did Casino Guru report about Crusino?

Casino Guru reported 2 complaints as of 29 October 2026: 1 resolved and 1 rejected^[2].

What wagering applies before Crusino withdrawals?

Crusino requires one-times wagering in slots or three-times wagering in other games on a deposit before connected funds can be withdrawn^[1].

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