Euro Palace · Review

Euro Palace Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Euro Palace's own pages, licence registers and regulator records.

Europalace’s terms name Baytree Interactive Ltd, company 69691, registered in Guernsey^[1]. Cityviews includes Baytree Interactive Ltd and Baytree (Alderney) Limited^[2]. The Kahnawake register lists 19 domains under Baytree Interactive Limited, including 7 Sultans, All Slots, Jackpot City, Royal Vegas, Spin Casino and Spin Palace^[3]. Trustpilot had 14 reviews and a 2.5/5 TrustScore, reported on Trustpilot as of 29 October 2026^[4].

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Euro Palace key facts

Europalace licence and operator

The Kahnawake Gaming Commission lists Baytree Interactive Limited as a CPA licence holder with status Listed on a page dated 28 September 2023. The entry covers 19 domains^[3]. Europalace’s terms name Baytree Interactive Ltd, company number 69691^[1]. The terms give its address as Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey^[1].

Europalace owner and sister sites

Cityviews includes Baytree Interactive Ltd and Baytree (Alderney) Limited^[2]. The Kahnawake register lists domains under the same licence holder, including 7 Sultans, All Jackpots, All Slots, Gaming Club, Grizzly’s Quest, Jackpot City, Lucky Nugget, Mummy’s Gold, Platinum Play, River Belle, Royal Vegas, Ruby Fortune, Spin Casino, Spin Galaxy, Spin Palace and Vegas Palms^[3].

Europalace withdrawals and verification

The terms set a maximum withdrawal of GBP 10,000 per 24-hour period, or the currency equivalent^[1]. Winnings withdrawals at least five times greater than lifetime deposits across the Casino Group face a €4,000 weekly cap^[1]. Withdrawal charges may apply^[1].

Withdrawals must use the deposit method up to the deposit amount^[1]. Bank wire and cheque withdrawals must be payable to the registered name, and cardholder details must match where a debit or credit card funded the deposit^[1]. Identity verification is required when single or cumulative transactions reach €2,000^[1]. The casino can request proof of income, photo ID, residence documents and payment-method ownership^[1]. Substantial or exceptional withdrawals require notarised copies of a recent funding bank statement, government photo ID and a utility bill no older than six months^[1].

Pending uncontested funds can be reversed to the casino account if a player does not respond or meet withdrawal requirements^[1].

Europalace bonus terms

New players have seven days after opening an account to claim the €600 match offer^[5]. A purchase of at least 10 currency units credits the welcome bonus^[5].

While wagering, the maximum is €8 per round and €0.50 per line^[5]. Welcome-bonus withdrawals are capped at six times the first deposit; the remaining balance is forfeited, while progressive wins are exempt^[5]. Baccarat, craps, Red Dog, Sic Bo and progressive jackpots contribute 0%; the casino can void winnings from excluded games played before wagering is complete^[5].

Europalace complaints

Casino Guru reported five complaints as of 29 October 2026: zero opened, one unresolved, one resolved and three rejected^[6]. Trustpilot reported one review in the previous 12 months, alongside 14 total reviews and a 2.5/5 TrustScore, as of 29 October 2026^[4].

A player reported on Trustpilot on 23 January 2026 that their account was closed after self-exclusion and alleged that the casino withheld funds^[4]. A player reported on Trustpilot on 18 January 2025 that the casino repeatedly requested verification and their winnings remained missing for weeks^[4]. For complaints following deregistration, exclusion or suspension, the terms name eCOGRA and the Kahnawake Gaming Commission and set a 30-day deadline for a regulator complaint^[1].

Europalace restricted countries

Residents of Afghanistan, Alberta-Canada, American Samoa, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Botswana, Brazil, British Virgin Islands, Bulgaria, Cameroon, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Congo, Cuba, Czech Republic, Denmark, Estonia, Ethiopia, France, French Territories, Germany, Ghana, Greece, Greenland, Guam, Heard Island and McDonald Islands, Holy See, Hong Kong, Hungary, India, Iran, Israel, Italy, Japan, Kenya, Lithuania, Macao, Malawi, Malta, Mexico, Micronesia, Mozambique, Myanmar, Netherlands, Nicaragua, Nigeria, Norfolk Island, North Korea, North Macedonia, Northern Ireland, Northern Mariana Islands, Ontario-Canada, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Rwanda, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Saint Helena, Sweden, Switzerland, Syria, Taiwan, Tanzania, Turkey, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, United States of America, Vatican City, Venezuela, Vietnam, Wallis and Futuna Island, Yemen, Zambia and Zimbabwe cannot open accounts or process bets or financial transactions^[1]. The casino can amend the restricted-jurisdiction list at its sole discretion^[1]. It can pay winnings in euros regardless of account or bet currency^[1].

More on Euro Palace

• Euro Palace Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Euro Palace? Owner, Licence No. & Sister Sites (2026)
• Euro Palace Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Euro Palace Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
• All casinos with source-checked facts

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How we checked. We read Euro Palace's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.