Horizons Casino · Review

Horizons Casino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

Q: Does Horizons Casino charge withdrawal fees?

Horizons charges no withdrawal processing fees.

Q: When does Horizons Casino verify members?

Horizons verifies name and date of birth before membership.

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Horizons Casino's own pages, licence registers and regulator records.

Verdict: Licensed, but cash-outs depend on checksThe UK Gambling Commission lists Horizons Leisure Limited as the holder of active licence 051540-R-341924-004^[3]. Horizons’ terms let it suspend withdrawals until requested documents and checks are complete and withhold funds during a reasonable investigation of suspicious activity^[1].

Horizons Casino offers deposits at the cash desk using chips, cash or debit card, by bank transfer, and through PINTO terminals; PINTO transactions are capped at £500^[1]. Withdrawals are available at the cash desk, while bank transfers are for winnings only, and there are no withdrawal processing fees^[1]. Before membership, Horizons verifies name and date of birth and can request source-of-funds information^[1]. Rewards points have no cash value and may be voided after 12 months’ inactivity^[2].

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Horizons Casino key facts

Licence	UK Gambling Commission, active licence 051540-R-341924-004^[3]
Licence holder	Horizons Leisure Limited^[3]
Casino service provider	Horizons Leisure Limited^[1]
Registered office	c/o Addleshaw Goddard (Company Secretariat), One St. Peter's Square, Manchester M2 3DE, United Kingdom^[1]
Deposits	Cash desk using chips, cash, or debit card; bank transfer; PINTO cashless terminals^[1]
Cash desk transactions	PINTO transactions are capped at £500 each^[1]
Withdrawal methods	Cash desk or bank transfer for winnings only^[1]
Withdrawal fees	No withdrawal processing fees^[1]
Membership verification	Name and date of birth must be verified before membership^[1]
Source-of-funds checks	Further documents or information may be requested^[1]
Complaints route	Contact the casino; its complaints procedure is available in the casino^[1]
Dispute adjudication	Independent Betting Adjudication Service^[1]
Group	Mayfair Group; Mayfair Casino Limited is its holding company^[4]
Official site	horizonscasino.com

Horizons Casino licence

The UK Gambling Commission lists Horizons Leisure Limited as the holder of active licence 051540-R-341924-004^[3]. Horizons Casino’s terms name Horizons Leisure Limited as the company providing its gambling services^[1].

Horizons Casino operator and group

Horizons Leisure Limited gives its registered office as c/o Addleshaw Goddard (Company Secretariat), One St. Peter's Square, Manchester M2 3DE, United Kingdom^[1]. Horizons Casino’s privacy policy names Mayfair Casino Limited as the holding company for each member of the Mayfair Group^[4].

Horizons Casino withdrawal methods and checks

Horizons’ terms allow you to withdraw up to the full amount of your own real-money deposits and winnings held on deposit at any time, subject to conditions^[1]. Withdrawals are available at the casino cash desk; bank transfers are for winnings only^[1]. PINTO transactions are capped at £500 each^[1]. Horizons charges no withdrawal processing fees^[1].

Before membership, Horizons verifies your name and date of birth and can request personal identification and/or proof of address^[1]. It can also request information about source of funds, payment methods, and personal or financial circumstances^[1]. Delays in providing requested information can delay withdrawals, and Horizons can suspend withdrawals until requested documents and checks are complete^[1].

Horizons Casino rewards

Horizons’ rewards points have no cash value and cannot be exchanged or transferred to cash^[2]. Points held by inactive members may be voided after 12 months’ inactivity^[2]. Enhanced Odds Chips have no negotiable value, cannot be cashed out or transferred, and can be used only for enhanced-odds table bets^[5].

Horizons Casino complaints and disputes

Contact Horizons Casino about a complaint or dispute; its complaints procedure is available in the casino^[1]. Its terms name the Independent Betting Adjudication Service^[1]. The terms are governed by the laws of England and Wales^[1].

Horizons Casino verdict

Horizons has an active UK Gambling Commission licence and provides cash-desk withdrawals and bank transfers for winnings without processing fees^{[3, 1]}. Its withdrawal checks can delay access to funds, so allow time to provide requested information^[1].

Horizons Casino FAQ

Which company holds Horizons Casino’s UK Gambling Commission licence?

Horizons Leisure Limited holds active licence 051540-R-341924-004^[3].

How can you withdraw winnings from Horizons Casino?

Horizons offers cash-desk withdrawals and bank transfers for winnings^[1]. PINTO transactions are capped at £500 each^[1].

Does Horizons Casino charge withdrawal fees?

Horizons charges no withdrawal processing fees^[1].

When does Horizons Casino verify members?

Horizons verifies name and date of birth before membership^[1].

Can Horizons Casino request source-of-funds documents?

Yes. Its terms allow requests for information or documents about source of funds, payment methods, and personal or financial circumstances^[1].

How do you complain about Horizons Casino?

Contact Horizons Casino through its complaints procedure; the terms name the Independent Betting Adjudication Service^[1].

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