LuckyCasino · Withdrawals

LuckyCasino Withdrawal Pending? Times, Limits, KYC & What to Do (2026)

By the Casino Reviews Global editorial team. Updated . Facts checked 27–28 October 2026 against LuckyCasino's own pages, licence registers and regulator records.

Verdict: Licensed, but withdrawals are capped at 250,000 kr a weekLuckycasino’s terms name Glitnor Services Limited as operator[1]. Spelinspektionen lists the company under Swedish licence 718609845[2]. Weekly withdrawals are capped at 250,000 kr, and deposits must be wagered once before withdrawal[1].

Luckycasino’s terms give the operator five business days to process a withdrawal after receiving and verifying required documents[1]. Weekly withdrawals are capped at 250,000 kr[1]. Deposits must be wagered once before withdrawal, and the operator can request identity, payment and source-of-funds documents[1].

Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How long do Luckycasino withdrawals take?

The terms give Luckycasino five business days to process a withdrawal after it receives and verifies required documents[1]. Its help page says most withdrawals are processed immediately; delays can take up to two business days[3].

What are Luckycasino’s withdrawal limits and fees?

The minimum withdrawal is 100 kr or the equivalent in the chosen currency[1]. The limits are 50,000 kr per day, 250,000 kr per week and 750,000 kr per month; network jackpot winnings are excluded[1].

The terms provide for a 50 kr processing fee on withdrawals below the referenced amount[1]. A 30% processing fee can apply if a withdrawal is requested before the stated conditions are met[1]. Deposits must be wagered once before withdrawal[1].

What documents can Luckycasino request?

Luckycasino can request a passport, official ID or driving licence for identity verification[1]. It can also request passport copies, utility bills, bank or credit-card statements, and proof of payment method[1].

The terms allow the operator to require documents showing the source of funds or wealth[1]. The operator can withhold or confiscate withdrawals if due diligence fails or it identifies irregular play[1].

Why can a Luckycasino withdrawal be delayed?

The five-business-day processing period starts after Luckycasino receives and verifies the required documents[1]. The operator can request identity, payment and source-of-funds documents[1].

The terms let the operator withhold or confiscate withdrawals for failed due diligence or irregular play[1]. A withdrawal request made before the stated conditions are met can trigger a 30% processing fee[1].

What should players do about a pending Luckycasino withdrawal?

  1. Contact Luckycasino customer support about the withdrawal and ask which verification documents it requires[1].
  2. Submit a complaint to customer support if needed; complaints can be escalated to the customer support manager[1].
  3. Follow up within the terms’ maximum response period of 10 days[1].

Luckycasino’s terms name customer support and its manager as the complaint route, and Swedish courts as the agreed jurisdiction[1].

Luckycasino complaints

Trustpilot reviews were reported at 169 as of 30 October 2026, with a 2.5/5 TrustScore. The platform also reported 70 reviews in the last 12 months and replies to 97% of negative reviews[4].

A Trustpilot reviewer reported that a £100 free-spin win was paid the next day after submitting verification documents[4]. Casino Guru’s complaint list describes a delayed C$2,300 withdrawal[5].

LuckyCasino FAQ

What is Luckycasino’s weekly withdrawal limit?

The terms set the weekly cap at 250,000 kr, excluding network jackpot winnings[1].

When does Luckycasino’s five-day withdrawal period start?

It starts after the operator receives and verifies required documents[1].

What documents can Luckycasino request for verification?

It can request identity documents, bills, financial statements, payment-method proof and source-of-funds documents[1].

How long does Luckycasino have to answer a complaint?

Its terms set a maximum response time of 10 days[1].

Can Luckycasino charge a withdrawal fee?

The terms provide for a 50 kr fee below the referenced amount and a 30% fee when a withdrawal is requested before the stated conditions are met[1].

More on LuckyCasino

Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read LuckyCasino's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.

Sources

  1. luckycasino.com/sv/static/terms-and-conditions/?token=d2s4mjP9RPSud4omcC9DYWNd7ZgqdRLk&user_id= — operator document, clauses Behandlingstid och avgifter för uttag, Utbetalningar från användarkonto, Registrering av konto, Förstärkt kundkännedom och uttagsgranskningar, 1 Allmänt, Rätt att hålla inne medel, 13 Reklamationer, 19 Lagstiftning och jurisdiktion, checked 29 October 2026
  2. www.spelinspektionen.se/api/export/LicenseRegistryExcel — licence register, clause 718609845, checked 27 October 2026
  3. helpdesk.luckycasino.com/sv/articles/205922-hur-lang-tid-tar-ett-uttag — operator document, clause Snabba behandlingstider, checked 29 October 2026
  4. www.trustpilot.com/review/www.luckycasino.com — complaint platform (reported via web search, not stored), checked 30 October 2026
  5. casino.guru/Lucky-Casino-review — player complaint (reported via web search, not stored), checked 30 October 2026