Luna Casino · Withdrawals

Luna Casino Withdrawal Pending? Times, Limits, KYC & What to Do (2026)

By the Casino Reviews Global editorial team. Updated . Facts checked 27–28 October 2026 against Luna Casino's own pages, licence registers and regulator records.

Verdict: Avoid if you need more than €10,000 every 30 daysLunacasino’s terms cap cash-outs at €10,000 every 30 days, with larger winnings paid in monthly instalments of €10,000[1]. Each withdrawal transaction is capped at €5,000[1].

Withdrawal requests stay pending until midnight GMT the following day, and each transaction is capped at €5,000[1]. Accounts processes the request during the next business day if all required information is available[1]. Processing requires approved identity and address checks, payment-method ownership where applicable, and source-of-funds documents[1].

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How long do Lunacasino withdrawals take at Luna Casino?

A withdrawal request stays pending until midnight GMT the following day[1]. During that period, it can be modified or reversed before completion and processing[1]. Accounts processes the request during the next business day if all required information is available[1].

Luna Casino Lunacasino withdrawal limits and fees

The minimum withdrawal is 20 AUD/CAD/CHF/EUR/GBP/USD/NZD, 200 DKK/SEK/ZAR, or 1,400 RUB[1]. The maximum per transaction is €5,000[1]. Cash-outs are capped at €10,000 every 30 days; additional winnings are paid in monthly instalments of €10,000 every 30 days[1].

A €5 fee applies to withdrawals made without prior real-money activity[1]. Wire transfers cost €10, but transfers over €500 have no charge. Listed Visa, Maestro/Switch/Solo cards and online wallets have no charge[1]. Withdrawals go to the deposit method unless it cannot accept withdrawals[1].

Luna Casino Lunacasino identity and source-of-funds checks

Lunacasino carries out KYC procedures when a player makes a deposit[1]. Withdrawal processing requires approved proof of address and identity, payment-method ownership where applicable, and source-of-funds evidence[1]. The terms list identity cards, driving licences, payment-card fronts, current utility bills, bank statements, signed deposit confirmation forms and payment-method statements among documents that may be required[1].

Luna Casino why a Lunacasino withdrawal gets held

Lunacasino can suspend deposits, withdrawals or play during account checks and investigate identity, account history, occupation, financial standing or source of funds, and gaming activity[1]. If it deems a breach of the terms or a restriction under responsible-gaming tools or procedures, it may withhold withdrawals or confiscate winnings and bonuses[1].

Luna Casino what to do if your Lunacasino withdrawal is pending

  1. Contact Customer Support as soon as reasonably practicable to make a claim or complaint[1].
  2. If the response does not resolve a gambling-transaction dispute, contact eCOGRA, an MGA-authorised alternative dispute resolution company. Its ruling is binding[1].
  3. Raise the dispute within one year; assistance cannot be requested after that point[1].

Luna Casino Lunacasino withdrawal player reports

Casino Guru reported one complaint about this casino as of 29 October 2026[2]. In February 2025, a Trustpilot reviewer said slot winnings shown in a screenshot had not been credited after three days of contacting support[3]. In February 2026, another reviewer said their account was permanently suspended after three deposits and they could not withdraw a stated £700 balance[3].

Luna Casino FAQ

How much can I withdraw from Lunacasino in one transaction at Luna Casino?

The maximum is €5,000 per transaction[1].

Can Lunacasino reverse a pending withdrawal at Luna Casino?

A request can be modified or reversed before completion and processing[1].

Which checks can Lunacasino require before paying at Luna Casino?

Approved identity and address documents, applicable payment-method ownership proof, and source-of-funds evidence are required[1].

Where should I complain about a Lunacasino withdrawal at Luna Casino?

Contact Customer Support first; unresolved gambling-transaction disputes can go to eCOGRA, whose ruling is binding[1].

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Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read Luna Casino's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.

Sources

  1. www.lunacasino.com/en-gb/terms-and-conditions/ — operator document, clauses 8. Transactions: Withdrawals, 1. Introduction, 7. Transactions: Deposits, 22. Customer Complaints, checked 29 October 2026
  2. casino.guru/luna-casino-uk-review — complaint platform (reported via web search, not stored), checked 29 October 2026
  3. www.trustpilot.com/review/lunacasino.com — player complaint (reported via web search, not stored), checked 29 October 2026