Mr Green · Withdrawals

Mr Green Withdrawal Pending? Times, Limits, KYC & What to Do (2026)

Verdict: Use if you accept fees and variable payout timesWithdrawals average 3 to 5 working days, with Visa and Mastercard taking up to 8 days and wire transfers 7–10 days[2]. The terms charge withdrawal fees and let the operator restrict an account until requested checks and information are complete[1].

The terms set a 30 EUR minimum; the withdrawal page lists 4 EUR, 5 USD or 6 CAD[1, 2].

How long do Mr Green withdrawals take?

After payout approval, funds can take up to 5 business days to appear in the personal account used for withdrawal[2]. Visa and Mastercard are listed at up to 8 days, Interac at 4–6 days and wire transfer at 7–10 days[2]. An unprocessed withdrawal can be cancelled, returning the funds to the Mr Green account[2].

Mr Green withdrawal fees and limits

The terms set a 30 EUR minimum withdrawal, subject to method, while the withdrawal page lists a minimum of 5 USD / 4 EUR / 6 CAD[1, 2]. Fees are 1 EUR/USD/CAD for withdrawals up to 100 and 1.5% above 100; NOK withdrawals cost 10 NOK up to 1,000 and 1.5% above[1]. Multiple requests within 24 hours may be combined into one payment transaction on the bank statement[2].

Checks for Mr Green withdrawals

Mr Green can restrict an account until relevant checks are complete to its reasonable satisfaction and requested information has been provided[1]. It can request an identity document and proof of address no older than six months[1]. It can also request information or documents about account or transaction activity, occupation or source of funds[1].

Why a Mr Green withdrawal can be blocked

Bonus Money must meet its wagering requirements before it can be withdrawn[2]. The terms also let the operator withhold the real-money balance without giving a reason[1].

What to do about a pending Mr Green withdrawal

  1. Contact Customer Service by live chat or email with the complaint[1].
  2. Mr Green aims to acknowledge the complaint within 24 hours and process it within 10 days at most[1].
  3. If dissatisfied with the handling, submit the complaint to eCogra’s free ADR service[1].

While a withdrawal remains unprocessed, the terms let you cancel it and return the funds to your Mr Green account[2].

Mr Green withdrawal reports

AskGamblers reported 96 complaints as of 28 October 2026, with 75 resolved[3]. Casino Guru reported 78 complaints as of 28 October 2026: 26 resolved, 42 rejected, 8 unresolved and 2 open[4].

A player reported on AskGamblers in July 2025 that the remainder of a €6,800 withdrawal was pending; the player later confirmed receipt after the operator reprocessed the bank transfer[5]. A player reported on AskGamblers in September 2025 that valid address proof was not accepted and the withdrawal remained blocked; the operator said it was investigating and the complaint was open[6].

Mr Green FAQ

How long does a Mr Green withdrawal take?

The average is 3 to 5 working days; method estimates range from 4–6 days for Interac to 7–10 days for wire transfer[2].

What is Mr Green’s minimum withdrawal?

The terms say 30 EUR, subject to method; the withdrawal page lists 4 EUR, 5 USD or 6 CAD[1, 2].

Can players cancel a pending Mr Green withdrawal?

Yes. An unprocessed withdrawal can be cancelled and the funds returned to the Mr Green account[2].

What documents can Mr Green request?

The terms name an identity document, proof of address no older than six months, and information about account activity, occupation or source of funds[1].

Where can players escalate a complaint about Mr Green?

Contact Customer Service by live chat or email; eCogra provides a free ADR service[1].

More on Mr Green

How we checked. We read Mr Green's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.

Sources

  1. www.mrgreen.com/terms-and-conditions/ — operator document, clauses 6.4.1, 6.3.1, 4.1.2, 4.4, 4.5, 4.6.3, 10.2, 10.3–10.3.1, 10.4, checked 28 October 2026
  2. www.mrgreen.com/withdrawals/ — operator document, clauses Minimum withdrawal limit, How long does it take for me to receive my withdrawal?, Withdrawal methods — Processing time approx., What do the status colours indicate?, Can I cancel a withdrawal?, How do I withdraw with Mr Green?, I am unable to make a withdrawal?, checked 28 October 2026
  3. www.askgamblers.com/online-casinos/reviews/mr-green-casino-casino/complaints — complaint platform (reported via web search, not stored), checked 28 October 2026
  4. casino.guru/mr-green-casino-uk-review — complaint platform (reported via web search, not stored), checked 28 October 2026
  5. www.askgamblers.com/casino-complaints/mr-green-casino-partly-paid-withdrawal-still-processing — player complaint (reported via web search, not stored), checked 28 October 2026
  6. www.askgamblers.com/casino-complaints/mr-green-casino-refusal-to-accept-valid-proof-of-address- — player complaint (reported via web search, not stored), checked 28 October 2026