Normal · Review

Normal Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Normal's own pages, licence registers and regulator records.

Normal.game names 3-102-950813 LIMITADA as its operator, with company number 3-102-950813 and a registered address in Jaco, Costa Rica^[1]. The Anjouan register lists two domains under the licence holder^[2]. Other withdrawal options include Visa OCT and Mastercard Payment Transfer; the minimum is EUR 10 and withdrawals are processed without commission^[3]. Normal can request certified ID, address and bank records, and source-of-funds documents^[3]. Its bonus programme lists seven deposit bonuses across the first ten deposits, with a +50% first reward and a separate x5 wagering condition on that deposit^[4]. A platform-tracking page reported two Casino Guru complaints as of 31 October 2026, one open and one resolved^[5]. A player reported delayed withdrawals and unavailable support on Casino Guru in September 2026; the casino said one payment was made and another was delayed by a space in the wallet address^[6]. A player disputed a changed wagering requirement on Casino Guru in August 2026; the complaint page later marked it resolved^[7].

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Normal key facts

Normal's licence

Anjouan Gaming (AOGA) lists licence ALSI-202603038-FI2 as valid until 30 March 2027, with 3-102-950813 LIMITADA as licence holder^[2]. Normal.game names 3-102-950813 LIMITADA as its operator and gives registration number 3-102-950813^[1]. The terms state that Costa Rican law applies to the operator's activity and Anjouan law applies to gaming operations^[3].

Normal's operator and related domains

Normal.game names 3-102-950813 LIMITADA as its operator^[1]. The Anjouan register lists two domains under the same licence holder^[2].

Normal's withdrawals

Normal processes withdrawal requests up to EUR 1,000 within 72 hours and requests above EUR 1,000 within up to seven days^[3]. Its terms set a EUR 10 minimum withdrawal, state that withdrawals are processed without commission, and list Visa OCT and Mastercard Payment Transfer payouts^[3]. Per-transaction limits are EUR 60,000 for Visa and EUR 5,000 for Mastercard^[3].

The seven-day period applies after KYC completion and account approval^[3]. Normal can require certified ID, proof of address, bank records and source-of-funds documents^[3].

Normal's bonus terms

Normal lists seven deposit bonuses across the first ten deposits; the first listed reward is +50%^[4]. That 50% top-up requires x5 wagering on the deposit, while the general terms require at least 25x wagering on the bonus and real-money sum contributing to the bonus figure^{[4, 3]}. Normal decides which games and services contribute to wagering^[3].

While a bonus is active, the maximum bet is EUR 5 per spin or EUR 0.50 per bet line; Normal can void bets and turnover resulting from larger bets^[3]. No-deposit free-spin winnings are capped at EUR 50 or equivalent; winnings above that without a real-money deposit are void and kept by Normal^[3].

Normal complaints

A platform-tracking page reported two complaints attributed to Casino Guru as of 31 October 2026: one open and one resolved^[5]. A player reported delayed withdrawals and unavailable support on Casino Guru in September 2026; the casino said one payment was made and another was delayed by a space in the wallet address^[6]. A player disputed a changed wagering requirement on Casino Guru in August 2026; the complaint page later marked it resolved^[7].

Countries Normal restricts

Normal's terms bar customers from Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and countries on the FATF blacklist from using its services^[3]. The operator can refuse customers from other countries at its discretion^[3].

Normal verdict

Anjouan Gaming lists a valid licence for 3-102-950813 LIMITADA^[2]. Normal's terms allow up to seven days to process withdrawals above EUR 1,000 after KYC completion and account approval^[3].

More on Normal

• Normal Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Normal? Owner, Licence No. & Sister Sites (2026)
• Normal Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Normal Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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How we checked. We read Normal's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.