Normal · Review

Normal Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Normal's own pages, licence registers and regulator records.

Anjouan Gaming lists Normal-game under licence ALSI-202603038-FI2, held by 3-102-950813 LIMITADA; the licence is valid^{[1, 2]}. Seven deposit rewards appear across the first ten deposits, with wagering of at least 25 times the bonus and real-money sum contributing to the bonus figure^{[3, 2]}. Casino Guru reported two complaints about Normal-game as of 31 October 2026: one open and one resolved^[4].

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Normal key facts

Normal-game licence and register

Anjouan Gaming’s register lists 3-102-950813 LIMITADA as holder of licence ALSI-202603038-FI2, with valid status and expiry on 30 March 2027. Two domains are listed under the same licence holder^[1]. Normal-game’s terms name 3-102-950813 LIMITADA and give company number 3-102-950813^[2]. The registered address is in Jaco, Garabito, Puntarenas Province, Costa Rica^[2].

Normal-game’s complaint policy directs players to submit complaints to the operator first through the complaint function on its interactive site seal^[5]. Account disputes must be raised within 30 calendar days; game outcome disputes have a 14-calendar-day deadline^[5]. The /casinos/normalgame/owner/ page gives the licence holder and register details^{[1, 2]}.

Normal-game ownership and sister sites

The terms name 3-102-950813 LIMITADA and state that Costa Rican law applies to company activity, while Anjouan and Comoros law applies to gaming operations^[2].

Normal-game withdrawals: times, limits and KYC

The minimum withdrawal is EUR 10^[2]. The terms give requests up to EUR 1,000 a processing time of up to 72 hours and larger requests up to seven days^[2]. They also provide for withdrawals within seven days after KYC completion and account approval^[2].

Withdrawals are processed without commission, but charges incurred may be deducted^[2]. Normal-game can pay through a different method from the one requested^[2]. It can request certified identity documents, proof of address, utility bills, bank details and statements, bank references, and source-of-funds documents^[2]. See the /casinos/normalgame/withdrawals/ page for payout details.

Normal-game bonus terms

The promotions page displays seven deposit rewards across the first ten deposits: 50%, 75%, 75%, 100%, 50%, 40% and 150%^[3]. Wagering is at least 25 times the sum of the bonus and real-money amount contributing to the bonus figure^[2]. With an active bonus, the maximum bet is EUR 5 per spin or EUR 0.50 per bet line^[2].

Risk-free bets do not count toward wagering^[2]. No-deposit free-spin winnings are capped at EUR 50; winnings above that without a real-money deposit are void and kept by Normal-game^[2]. Bonus abuse can lead to confiscated winnings and account closure^[2]. See the /casinos/normalgame/bonus-terms/ page for these terms.

Normal-game complaints

Casino Guru reported two complaints about Normal-game as of 31 October 2026: one open and one resolved, with none rejected^[4]. In a complaint dated 16 September 2026, a player reported on Casino Guru that withdrawals had been delayed for more than two weeks and chat and email support were unavailable^[6].

In a separate complaint dated 17 August 2026, a player reported on Casino Guru that wagering terms changed from 7x the bonus to 7x the deposit. Normal-game attributed the discrepancy to wording or translation, and the complaint was marked resolved^[7]. Anjouan’s policy identifies an approved ADR provider for disputes^[5].

Normal-game restricted countries

Normal-game’s terms bar residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, and countries on the FATF blacklist from registering and using the service^[2]. The terms let the operator refuse customers from other countries at its discretion^[2].

The AML policy lists clients using VPN or proxy servers to hide their IP addresses among identified risks^[8].

Normal-game verdict

A valid Anjouan licence identifies the operator, while the payout terms set a processing window of up to seven days for withdrawals above EUR 1,000. KYC completion and account approval are also required, and checks can restrict withdrawals^{[1, 2]}.

More on Normal

• Normal Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Normal? Owner, Licence No. & Sister Sites (2026)
• Normal Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Normal Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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How we checked. We read Normal's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.