Palace Bingo · Review
Palace Bingo Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
The Welcome Offer has 10x wagering and caps deposited players’ bonus conversion at the lowest of eligible bonus balance, lifetime deposits or £250[1, 2]. Casino Guru reported 0 complaints as of 29 October 2026[3].
Palace Bingo key facts
| Licence | UK Gambling Commission licence 039175-R-319452-025; White Label status[4] |
|---|---|
| Licence holder | Jumpman Gaming Limited[4] |
| Brand owner | M25 Media[5] |
| Company number | Alderney registration 1858[5] |
| Withdrawals | Pending during ID review; bank processing should take 1–5 working days[2] |
| Withdrawal limit | Full real-money balance in one transaction[2] |
| Welcome Offer | New players; £10 minimum fund; 10x wagering; conversion cap up to £250, limited by lifetime deposits[1, 2] |
| Deposit fee | £2.50 per deposit transaction[2] |
| Complaint report | Casino Guru reported 0 complaints as of 29 October 2026[3] |
| Official site | palacebingo.com |
Palace Bingo licence
The UK Gambling Commission lists palacebingo.com as a White Label domain under Jumpman Gaming Limited’s licence 039175-R-319452-025. The register lists 148 domains under the same licence holder[4].
Jumpman Gaming Limited is registered in Alderney under number 1858. Its head office address is La Corvee House, La Corvee, Alderney, GY9 3TQ[5, 6].
Who owns Palace Bingo?
M25 Media owns the Palace Bingo brand, and Jumpman Gaming Limited operates it[5]. The UK Gambling Commission lists Jumpman Gaming Limited as the licence holder for palacebingo.com[4].
Palace Bingo withdrawal times and rules
Withdrawals stay pending while identity documents are reviewed. Rejected documents return the pending amount to the balance within 48 hours; verified documents lead to processing within 24 hours[2]. Bank processing should take 1–5 working days. For a verified account without a regulatory obligation or review, funds should arrive within a few hours[2, 7]. A regulatory review or temporary payment-provider connection issue can extend the wait[7].
The full real-money balance can be withdrawn in one transaction[2]. Deposits incur a £2.50 transaction fee[2]. Pay by Mobile cannot be used for withdrawals[2].
Identification is required for a first withdrawal. Documents include photo ID and a utility bill dated within the last three months; the operator can request more documents, including the front of registered cards, as well as source-of-funds and wealth-check documents[2].
Palace Bingo bonus wagering
The Welcome Offer is for new players who fund their accounts with at least £10. It has 10x wagering[1]. For deposited players, conversion is capped at the lowest of remaining eligible bonus balance, lifetime deposits or £250[2]. Without a deposit, conversion is capped at the lower of remaining eligible bonus balance or £50[2].
Unless promotion terms say otherwise, blackjack, roulette, bingo, table games, live casino and progressive jackpot wagers are excluded from bonus wagering. Specific promotion terms take precedence if they conflict with the Bonus Policy[2].
How do Palace Bingo complaints work?
Casino Guru reported 0 complaints about Palace Bingo as of 29 October 2026: 0 opened, unresolved, resolved or rejected[3]. Customers can start a complaint with the Customer Care Team at the address given in the operator's terms within three months of the issue[7].
What did the UK Gambling Commission announce about Jumpman Gaming Limited at Palace Bingo?
On 17 May 2022, the UK Gambling Commission announced that Jumpman Gaming Limited would pay £500,000 to the National Strategy to Reduce Gambling Harms[8].
Palace Bingo verdict
Players should factor identity checks and bank processing into withdrawal plans. The terms allow the full balance to be withdrawn in one transaction, while the Welcome Offer sets wagering and conversion limits[2, 1].
Palace Bingo FAQ
Who operates Palace Bingo?
Jumpman Gaming Limited operates Palace Bingo; M25 Media owns the brand[5].
Which UK Gambling Commission licence covers Palace Bingo?
The register lists palacebingo.com under Jumpman Gaming Limited’s licence 039175-R-319452-025 with White Label status[4].
How long do Palace Bingo withdrawals take?
After applicable identity documents are verified, pending withdrawals are processed within 24 hours; bank processing should take 1–5 working days[2].
Can Palace Bingo players withdraw the full balance at once?
Yes. The full real-money balance can be withdrawn in one transaction[2].
What wagering applies to the Palace Bingo Welcome Offer?
The Welcome Offer has 10x wagering[1].
What did the UK Gambling Commission announce about Jumpman Gaming Limited at Palace Bingo?
On 17 May 2022, the Commission announced that Jumpman Gaming Limited would pay £500,000 to the National Strategy to Reduce Gambling Harms[8].
More on Palace Bingo
- Palace Bingo Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns Palace Bingo? Owner, Licence No. & Sister Sites (2026)
- Palace Bingo Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- Palace Bingo Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
- All casinos with source-checked facts
Compare by verified facts
How we checked. We read Palace Bingo's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- www.palacebingo.com/promotions — operator document, clause Welcome Offer, checked 29 October 2026
- www.palacebingo.com/terms-and-conditions — operator document, clauses Bonus Policy 1.11 Maximum bonus conversion, Banking Policy, Your Palace Bingo account, Bonus Policy 1.10 Eligible and excluded games, Bonus Policy 1.1 Application of this Policy, checked 29 October 2026
- casino.guru/palace-bingo-casino-review — complaint platform (reported via web search, not stored), checked 29 October 2026
- www.gamblingcommission.gov.uk/downloads/business-licence-register-domain-names.csv — licence register, clause 039175-R-319452-025, checked 27 October 2026
- www.palacebingo.com/privacy-policy — operator document, clause Privacy Policy, checked 29 October 2026
- www.gamblingcommission.gov.uk/public-register/business/detail/39175 — licence register, clause Business entry 39175 — Head office address, checked 29 October 2026
- www.palacebingo.com/faqs — operator document, clauses Withdrawals — When will my withdrawal be in my account?, Withdrawals — Why is my withdrawal still pending?, Support — How do I make a complaint, checked 29 October 2026
- www.gamblingcommission.gov.uk/news/article/online-gambling-businesses-face-gbp675-000-regulator — regulator, clause Online gambling businesses face £675,000 regulatory action — 17 May 2022, checked 29 October 2026