Pinnacle · Review
Pinnacle Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
Deposits must be wagered at least once before withdrawal or the withdrawal may be rejected. A deposit wagered fewer than three times may incur the greater of USD 20 or 10% of the withdrawal, plus the applicable withdrawal fee[1]. Trustpilot reviews: 267 reviews and a TrustScore of 1.6, reported on Trustpilot as of 28 October 2026[2]. Individual player reports include account closure and a delayed withdrawal[2, 3].
Pinnacle key facts
| Anjouan licence | ALSI-202412052-FI2; valid until 23 December 2026[4] |
|---|---|
| Licence holder company number | Balder Media Ltd, company number 000045057[5] |
| Registered address | San Victor Street, Orange Walk Town, Belize[5] |
| Other licence record | The Curaçao register lists Ragnarok Corporation N.V. as holder of licence OGL/2023/105/0084[6] |
| Deposit wager rule | At least once before withdrawal[1] |
| Potential low-turnover fee | USD 20 or 10% of withdrawal, whichever is greater, plus applicable withdrawal fee, if a deposit is wagered fewer than three times[1] |
| KYC timing | Identity verification is required before betting[1] |
| Trustpilot | 267 reviews; TrustScore 1.6, reported on Trustpilot as of 28 October 2026[2] |
| Restricted access | The terms list restricted countries and prohibit attempts to evade technical measures[1] |
| Official site | pinnacle.com |
Pinnacle licence records
The Anjouan Gaming register lists Balder Media Ltd as licence holder under licence ALSI-202412052-FI2, status valid, expiring 23 December 2026. It lists two domains under the same licence holder[4]. Pinnacle.com’s Spanish legal payments page names Balder Media Ltd as the company operating the site[5].
The Curaçao Gaming Authority register lists Ragnarok Corporation N.V. as licence holder under licence OGL/2023/105/0084, status Granted / Active. It lists two domains under the same licence holder[6]. Pinnacle’s legal page names Ragnarok Corporation N.V. as a Curaçao licensee[5].
Pinnacle operator and sister sites
Pinnacle’s legal payments page identifies Balder Media Ltd as operator and gives company number 000045057 and address San Victor Street, Orange Walk Town, Belize[5]. The same page names Ragnarok Corporation N.V. as Curaçao licensee and Impyrial Holdings Ltd. as trading company[5, 1]. The Anjouan register lists two domains under Balder Media Ltd, and the Curaçao register lists two domains under Ragnarok Corporation N.V.[4, 6].
Pinnacle withdrawals and KYC
Withdrawals must generally use the payment method originally used to deposit and be in the account currency[1].
Identity verification is required before betting. The terms name photo identification and a recent utility bill showing the player’s name and address as required documents[1]. Further withdrawals can stop until requested KYC documents arrive; combined deposits and withdrawals reaching Naf. 4,000 may trigger extra checks and suspend withdrawals until identity and address proof arrive[1].
Pinnacle complaints
Trustpilot reviews: 267 reviews and a TrustScore of 1.6, reported on Trustpilot as of 28 October 2026[2]. A player reported on Trustpilot on 5 April 2025 that customer service did not correct odds offered on Finnish league playoff games[2]. A player reported on Trustpilot on 13 September 2026 that their account was closed, funds were lost and they received a lifetime ban after a period without betting[2]. A Reddit poster reported on 26 January 2026 that a withdrawal was held during an almost 100-day investigation and that the funds were later received in full[3].
Pinnacle restricted countries
The terms exclude residents of, and access from, the United States and its territories; France and its territories; the United Kingdom; the Netherlands, including Curaçao and Dutch Kingdom territories; Spain; Germany; Singapore; North Korea; Denmark; the Philippines; Syria; Turkey; Poland; Ireland; the Czech Republic; Sudan; Australia and its territories; Italy; Iran; Slovenia; Sweden; Portugal; Belgium; Hungary; Austria; Bulgaria; Greece; Lithuania; Romania; Aruba; Cyprus; Ontario; Serbia; Norway; Myanmar; Haiti; Somalia; Libya; Russia; Belarus; Venezuela; Brazil; Ukraine; Armenia; Azerbaijan; Georgia; Kazakhstan; Kyrgyzstan; Moldova; Tajikistan; Turkmenistan; Uzbekistan; China; and any other country that prohibits online betting[1].
The terms prohibit access from restricted jurisdictions, including attempts to evade technical measures[1].
Pinnacle verdict
Before betting, players must complete identity verification. A deposit wagered fewer than three times can also incur a processing fee, making withdrawal conditions central to the decision[1].
Pinnacle FAQ
Who operates Pinnacle.com?
Balder Media Ltd is named as Pinnacle.com’s operator[5].
What is Pinnacle.com’s Anjouan licence number?
ALSI-202412052-FI2; the register lists it as valid until 23 December 2026[4].
When must I verify my identity with Pinnacle?
Before placing bets on the service[1].
Can Pinnacle pause a withdrawal for verification?
Yes. Further withdrawals can stop until the operator receives requested KYC documents[1].
What fee can apply to a low-turnover Pinnacle deposit?
A deposit wagered fewer than three times can incur the greater of USD 20 or 10% of the withdrawal, plus the applicable withdrawal fee[1].
Which countries does Pinnacle restrict?
The terms list the United States and territories, the United Kingdom, the Netherlands and numerous other countries and territories, plus any country prohibiting online betting[1].
What is Pinnacle’s reported Trustpilot review count?
Trustpilot reported 267 reviews and a TrustScore of 1.6 as of 28 October 2026[2].
More on Pinnacle
- Pinnacle Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns Pinnacle? Owner, Licence No. & Sister Sites (2026)
- Pinnacle Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- Pinnacle Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
- All casinos with source-checked facts
Compare by verified facts
How we checked. We read Pinnacle's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- www.pinnacle.com/es/future/termsandconditions/curacao — operator document, clauses 7. DEPÓSITO DE FONDOS, 2. REGISTRO, 8. RETIRO DE FONDOS, 1.SUS OBLIGACIONES, checked 28 October 2026
- www.trustpilot.com/review/pinnacle.com — complaint platform (reported via web search, not stored), checked 28 October 2026
- www.reddit.com/r/PinnacleSportsbook/comments/1qnif3p/pinnacle_witheld_withdrawal_28mil_for_almo — player complaint (reported via web search, not stored), checked 28 October 2026
- anjouangaming.com/license-register/ — licence register, clause ALSI-202412052-FI2, checked 27 October 2026
- www.pinnacle.com/es/future/legal-payments — operator document, clause Opciones de pago, checked 28 October 2026
- cert.cga.cw/token?id=84 — licence register, clause OGL/2023/105/0084, checked 27 October 2026