Poinza · Withdrawals

Poinza Withdrawal Pending? Times, Limits, KYC & What to Do (2026)

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Poinza's own pages, licence registers and regulator records.

Verdict: Avoid if monthly cash-out caps would restrict youPoinza requires full KYC on any withdrawal request^[2]. Monthly withdrawals are capped at EUR 5,000 when the balance is at least ten times total deposits, or EUR 10,000 otherwise^[1].

The minimum withdrawal is EUR 10 per transaction^[1]. After the deposit has been wagered at least once, Poinza charges no withdrawal commission; otherwise it can deduct 8%, with a minimum fee of EUR 4^[1].

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Poinza withdrawal limits and fees

The minimum withdrawal is EUR 10 per transaction^[1]. If the balance is at least ten times total deposits, the monthly cap is EUR 5,000; otherwise the maximum is EUR 10,000 per month^[1].

Poinza charges no withdrawal commission after the deposit has been wagered at least once^[1]. Otherwise, it can deduct 8%, with a minimum of EUR 4 or the equivalent in the account currency^[1].

Poinza KYC and identity checks

Full KYC is compulsory when lifetime deposits exceed EUR 5,000, for any withdrawal request, or for a suspicious transaction^[2]. The KYC policy lists government-issued photo ID, a selfie holding that ID, and a bank statement or utility bill^[2].

Before granting a withdrawal, Poinza’s terms also allow requests for photo ID, address confirmation, a selfie, or a verification call^[1].

Why a Poinza withdrawal gets stuck

Poinza reserves the right to restrict service, payment, or withdrawal until it has sufficiently determined a user’s identity, or for another reason in its sole discretion based on the legal framework^[2]. Its terms also let Poinza close or suspend an account without prior notice and return all funds, while honouring matured contractual obligations^[1].

What to do if your Poinza withdrawal is pending

Provide the requested identity documents: photo ID, a selfie holding it, and a bank statement or utility bill^[2].
If the dispute concerns a wager decision, lodge it within three days of the decision^[1].
If other efforts to resolve the dispute fail, Poinza’s terms allow settlement through arbitration^[1]. The terms are governed by the law in force in Anjouan, Union of Comoros^[1].

Poinza complaint deadlines

Poinza’s terms require disputes about a wager decision to be lodged within three days^[1]. If other efforts to resolve a dispute fail, the terms allow settlement through arbitration^[1].

Poinza FAQ

What is Poinza’s minimum withdrawal?

EUR 10 per transaction^[1].

How much can I withdraw from Poinza each month?

The cap is EUR 5,000 if the balance is at least ten times total deposits, and EUR 10,000 otherwise^[1].

What KYC documents does Poinza list?

Its KYC policy lists photo ID, a selfie holding the ID, and a bank statement or utility bill^[2].

When does Poinza charge a withdrawal fee?

If you have not wagered the deposit at least once, it can deduct 8%, with a EUR 4 minimum^[1].

What deadline does Poinza set for wager disputes?

Its terms set a three-day deadline from the date the wager is decided^[1].

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