PokerStars · Review
PokerStars Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
Withdrawal approval takes up to 72 hours in most regions and up to 48 hours in Portugal[1]. The terms allow investigations to stop withdrawals and gameplay or fraud reviews to hold winnings[2, 3]. Trustpilot reported 8,774 reviews and a TrustScore of 3.5 out of 5 as of 28 October 2026; one Reddit player reported a rejected withdrawal and unresolved complaints[4, 5].
PokerStars key facts
| Operator named in terms | TSG Interactive Gaming Europe Ltd, company number C54266[2] |
|---|---|
| Registered address | The Flutter Group, Spinola Terraces, Mikiel Ang Borg Street, St Julian’s, SPK 1000, Malta[2] |
| Swedish licence | TSG Interactive PLC is listed for pokerstars.se; commercial online gaming and betting licences run 1 January 2024 to 31 December 2028[6] |
| Withdrawal approval | Up to 72 hours in most regions; up to 48 hours in Portugal[1] |
| Verification threshold | Identity and address verification before withdrawal after deposits of EUR 2,000 or more in any rolling 180-day period[2] |
| Promotion | Welcome Missions: earn up to $100[7] |
| Bonus deadline | 30 days from opting in to release the maximum bonus reward[7] |
| Trustpilot | 8,774 reviews; TrustScore 3.5 out of 5, reported 28 October 2026[4] |
| Complaint route | Contact PokerStars; unresolved complaints can go to eCOGRA ADR, then MGA Player Support Unit[2, 8] |
| Official site | pokerstars.com |
PokerStars licence and register
Sweden’s gambling register lists TSG Interactive PLC as licensee for pokerstars.se, with commercial online gaming and betting licences valid from 1 January 2024 to 31 December 2028[6].
PokerStars owner and sister sites
TSG and Stars Mobile are companies in Flutter Group[2].
PokerStars withdrawals
Deposits and player transfers must be wagered before withdrawal[3]. Identity and address verification is required before withdrawal after deposits of EUR 2,000 or more in any rolling 180-day period[2].
PokerStars bonus terms
Welcome Missions offer up to $100, and cash bonus winnings have no wagering restrictions[7]. Players have 30 days from opting in to release the maximum reward[7].
PokerStars complaints
Trustpilot reported 8,774 reviews and a TrustScore of 3.5 out of 5 as of 28 October 2026; the page also labels the score “3.3 Average”[4]. A Reddit player reported in June 2025 that a $56,000 withdrawal was rejected over bank details and said the funds were later lost after continued play, with complaints unresolved[5]. PokerStars aims to provide a complaint outcome within 10 days, or within 20 days if extended[2]. Unresolved complaints can go to eCOGRA ADR, then the MGA Player Support Unit[2, 8].
PokerStars FAQ
Who operates PokerStars.com?
PokerStars.com’s terms name TSG Interactive Gaming Europe Ltd, company number C54266[2].
Which operator is listed for pokerstars.se in Sweden’s gambling register?
TSG Interactive PLC is listed for pokerstars.se[6].
More on PokerStars
- PokerStars Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns PokerStars? Owner, Licence No. & Sister Sites (2026)
- PokerStars Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- PokerStars Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
- All casinos with source-checked facts
How we checked. We read PokerStars's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- www.pokerstars.com/help/articles/wdl-timeframe/47019/ — operator document, clause How long does withdrawal approval take?, checked 28 October 2026
- www.pokerstars.com/tos/ — operator document, clauses Part B Section 9.3, Part A Section 1, Part A Section 8.2, Part A Section 19.3, Part A Section 19.2, checked 28 October 2026
- www.pokerstars.com/real-money/cashouts/ — operator document, clause Other Withdrawal Information, checked 28 October 2026
- www.trustpilot.com/review/www.pokerstars.com — complaint platform (reported via web search, not stored), checked 28 October 2026
- www.reddit.com/r/PokerStars/comments/1lnshhf/i_won_56k_on_pokerstars_they_blocked_the/ — player complaint (reported via web search, not stored), checked 28 October 2026
- www.spelinspektionen.se/licens-o-tillstand/licensregister/licensurl/?url=pokerstars.se — licence register, checked 28 October 2026
- www.pokerstars.com/poker/promotions/welcome-missions/ — operator document, clauses What is the promotion?, What do I need to wager before I can withdraw any winnings from my bonus?, checked 28 October 2026
- authorisation.mga.org.mt/verification.aspx?company=68341bc6-27d7-4a0c-a142-5e5f5526b206&details — law / regulator, clause ADRs — Approved ADRs, checked 28 October 2026