The Residence Casino · Review
The Residence Casino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
In October 2026, Casino Guru forum users reported pending withdrawals and unanswered contact attempts[1].
The Residence Casino key facts
| Licence | Anjouan Gaming licence ALSI-202412013-FI1; valid until 1 December 2026[2] |
|---|---|
| Licence holder | BlockBets Entertainment Limitada[2] |
| Withdrawal verification | Full KYC applies to any withdrawal request[3] |
| Refund costs | Player pays refund costs, which can include a company-determined 20% administrative fee and refund-processing fees[4] |
| Identification deadline | Certified identification is due within 28 days of request[4] |
| Refund request deadline | 24 hours after a transaction, or 14 calendar days when the player asserts unauthorized access[4] |
| Minimum age | 18[5] |
| Support | the address given in the operator's terms[5] |
| Reported forum cases | Two individual withdrawal-delay reports on Casino Guru forum in October 2026[1] |
| Restricted countries | Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, FATF-blacklisted countries, and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority[3] |
| Official site | theresidencecasino.com |
The Residence Casino Theresidencecasino licence and register
The Anjouan Gaming register lists BlockBets Entertainment Limitada as licence holder for licence ALSI-202412013-FI1, with valid status and an expiry date of 1 December 2026[2]. The register identifies itself as the official public register of Internet Gaming Licence holders regulated by the Anjouan Gaming Authority[2].
The Residence Casino Theresidencecasino licence holder and domains
The Anjouan register lists 11 domains under BlockBets Entertainment Limitada[2].
How does Theresidencecasino handle withdrawals at The Residence Casino?
Full KYC applies to every withdrawal request[3]. Required documents are government-issued photo ID, a selfie holding that ID, and a bank statement or utility bill[3]. The refund policy makes players responsible for refund costs, which can include a company-determined 20% administrative fee and refund-processing fees[4].
What does Theresidencecasino’s refund policy say about bonuses at The Residence Casino?
The policy bars refunds if deposits and bonuses have been used through the service[4]. Refund requests are due within 24 hours of the transaction, or within 14 calendar days when a player asserts unauthorized account access[4].
What did players report about Theresidencecasino at The Residence Casino?
In October 2026, one Casino Guru forum user reported two pending £30 withdrawals, unanswered contact attempts, and identity verification awaiting approval[1]. Another reported a £160 withdrawal pending since 28 September and no response to chat or email[1]. Contact support at the address given in the operator's terms[5].
Which countries does Theresidencecasino restrict at The Residence Casino?
The KYC policy excludes Austria; France and its territories; Germany; Netherlands and its territories; Spain; Union of Comoros; United Kingdom; USA and its territories; FATF-blacklisted countries; and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority[3].
The Residence Casino Theresidencecasino verdict
The register lists BlockBets Entertainment Limitada under a valid Anjouan licence through 1 December 2026[2]. Refund costs are the player’s responsibility and can include a company-determined 20% administrative fee and processing fees[4].
The Residence Casino FAQ
Who holds Theresidencecasino’s licence at The Residence Casino?
The Anjouan register names BlockBets Entertainment Limitada as licence holder for ALSI-202412013-FI1[2].
Does Theresidencecasino verify every withdrawal at The Residence Casino?
Yes. Full KYC is required for any withdrawal request[3].
What documents does Theresidencecasino require for KYC at The Residence Casino?
Government-issued photo ID, a selfie holding it, and a bank statement or utility bill[3].
Which countries does Theresidencecasino restrict at The Residence Casino?
Its policy lists Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, FATF-blacklisted countries, and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority[3].
What did players report about Theresidencecasino withdrawals at The Residence Casino?
Two Casino Guru forum users reported pending withdrawals and unanswered contact attempts in October 2026[1].
How can players contact Theresidencecasino support at The Residence Casino?
Email the address given in the operator's terms[5].
More on The Residence Casino
- The Residence Casino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns The Residence Casino? Owner, Licence No. & Sister Sites (2026)
- The Residence Casino Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- The Residence Casino Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Compare by verified facts
How we checked. We read The Residence Casino's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- casino.guru/forum/casinos/the-residence-casino---general-discussion — player complaint (reported via web search, not stored), checked 30 October 2026
- anjouangaming.com/license-register/ — licence register, clause ALSI-202412013-FI1, checked 27 October 2026
- www.theresidencecasino.com/en/terms-conditions — operator document, clauses KYC Policy for theresidencecasino.com, KYC Policy for theresidencecasino.com — Guideline for the “KYC Process”, checked 30 October 2026
- www.theresidencecasino.com/en/refund-policy — operator document, clause Refund Policy, checked 30 October 2026
- www.theresidencecasino.com/en/responsible-gaming — operator document, clauses Minor Protection, Information and Contact, checked 30 October 2026