Vegas Moose · Review

Vegas Moose Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Vegas Moose's own pages, licence registers and regulator records.

Jumpman Gaming Limited operates Vegas Moose, and Play Gamified Limited owns the brand^{[1, 2]}. Withdrawals stay pending during ID review. Verified pending withdrawals are processed within 24 hours, followed by 1–5 working days for bank payments after the pending period expires^[3]. The registration offer gives 10 Big Bass Splash free spins after a valid debit card is added; wins carry 10x wagering and a £50 maximum bonus conversion^[4]. Casino Guru reported 5 complaints as of 29 October 2026: 2 resolved and 3 rejected^[5].

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Vegas Moose key facts

Vegas Moose licence

The UK Gambling Commission register lists Jumpman Gaming Limited as licence holder under 039175-R-319452-025. It records Vegas Moose as a white label domain run under that licence and lists 148 domains under the same licence holder^[6]. Vegas Moose's promotions page names Jumpman Gaming Limited as operator^[1]. Its terms keep withdrawals pending during ID review, then set a 24-hour processing period for verified withdrawals^[3].

Vegas Moose owner and sister sites

Jumpman Gaming Limited is the operator and UKGC licence holder; Play Gamified Limited owns the Vegas Moose brand^{[6, 1, 2]}.

Jumpman Gaming Limited is registered in Alderney under number 1858, at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ^{[2, 1]}.

How long do Vegas Moose withdrawals take?

A first withdrawal requires ID, and the withdrawal stays pending while submitted documents are reviewed^[3]. The listed documents are valid photo ID, such as a driving licence or passport, and a recent utility bill dated within the last 3 months^[3]. Vegas Moose can also request source-of-funds and source-of-wealth documents^[3]. Verified pending withdrawals are processed within 24 hours; bank payments take 1–5 working days after the pending period expires^[3].

Deposits and withdrawals use GBP^[3]. The listed payment methods are Visa Debit, MasterCard Debit, Maestro, Paysafe Card, Pay by Mobile, PayPal, Neteller and Skrill^[3]. Deposits incur a £2.50 transaction fee, and Pay by Mobile withdrawals are unavailable^[3].

Vegas Moose bonus terms

The registration offer awards 10 Big Bass Splash free spins after registration and addition of a valid debit card^[4]. Wins are credited as bonus funds subject to 10x wagering, with a maximum bonus conversion of £50 and a maximum win of £8 per five free spins^[4]. Promotional prizes must be claimed within seven days after award unless specific terms set another period^[3].

The Bonus Policy excludes blackjack and variants, roulette and variants, bingo, table games, live casino games, progressive jackpot games and other games excluded by specific promotional terms or the eligible games list^[3]. Specific promotional terms take priority over the general Bonus Policy where they conflict^[3].

Vegas Moose complaints

Casino Guru reported 5 complaints as of 29 October 2026: 2 resolved and 3 rejected^[5]. Trustpilot reported a 3.2 out of 5 TrustScore from 58 reviews as of 29 October 2026, including 13 reviews in the last 12 months^[7].

A player reported on Casino Guru in April 2025 that winnings were delayed; Casino Guru said the funds were returned to the account and the player confirmed receipt^[8]. A player reported on Casino Guru in May 2025 that their account was locked with withdrawals pending; Casino Guru said the case was resolved after it contacted the casino^[9].

A Trustpilot reviewer alleged in October 2025 that a £70 withdrawal was cancelled and only £20 returned to the gambling account^[7]. Another Trustpilot reviewer alleged in October 2025 delayed ID checks and difficulty withdrawing^[7]. A further Trustpilot reviewer alleged in November 2025 unwanted marketing texts and said ID validation delayed their ability to withdraw^[7].

Vegas Moose directs customers to start complaints with its Customer Care Team at the address given in the operator's terms and submit them within three months of the issue^[10].

Vegas Moose verdict

Vegas Moose is listed under Jumpman Gaming Limited's UKGC licence, but a first withdrawal requires ID and stays pending during document review^{[6, 3]}. Verified pending withdrawals are processed within 24 hours, followed by 1–5 working days for bank payments after the pending period expires^[3].

More on Vegas Moose

• Vegas Moose Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Vegas Moose? Owner, Licence No. & Sister Sites (2026)
• Vegas Moose Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Vegas Moose Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
• All casinos with source-checked facts

Best-of lists featuring this casino

• Best UKGC Licensed Casinos 2026

Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read Vegas Moose's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.