Zodiac Casino · Withdrawals
Zodiac Casino Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
The minimum withdrawal is CA$50[1]. Payment transaction limits include Mastercard at EUR 40,000 per day[1], One-Day at USD 30,000 or 50,000[1], Seven-Day at USD 50,000 or 85,000[1], and Thirty-Day at USD 150,000 or 170,000[1].
How long do Zodiac Casino withdrawals take?
Withdrawals are processed Monday to Friday; processing can stop on weekends or public holidays[1]. A processing period can include verification and other checks, and funds remain accessible until payment is in transit[1].
A Trustpilot reviewer reported on 15 July 2025 that a released withdrawal had not arrived after five days[2]. Other Trustpilot reviewers reported an unprocessed withdrawal on 12 January 2025 and an unsuccessful withdrawal on 28 March 2025[3].
What are Zodiac Casino’s withdrawal limits?
Where winnings substantially exceed a player’s total purchases across Casino Rewards partner casinos, the terms limit payouts to CA$4,000 per week and reserve the right to increase or decrease that weekly amount[1].
Which documents can Zodiac Casino request?
The casino can request verification documents after deposits or before executing a withdrawal[1]. Examples include valid identity documents such as a passport, driver’s licence or government-issued identity card[1], and proof of residence such as a bank statement or utility bill no older than three months[1].
The casino can also ask for proof that the player owns financial accounts used to deposit or withdraw, such as a card copy, bank statement or wallet screenshots[1]. The terms allow a credit check for identity verification using registration information[1].
Why might a Zodiac Casino withdrawal be delayed?
The terms allow verification and other checks during processing[1]. The casino can request identity, residence and payment-account ownership documents after a deposit or before a withdrawal[1]. It can withhold withdrawals or confiscate winnings for irregular play[1], and confiscate a withdrawal or account balance suspected of being linked to fraud, including identity theft or payment fraud[1].
A Trustpilot reviewer reported on 24 December 2024 that proof of address was repeatedly requested while a withdrawal was pending[2]. A Reddit user reported on 22 November 2024 that a withdrawal after an alleged win was delayed[4].
What can you do if a Zodiac Casino withdrawal is pending?
- Contact Zodiac Casino support about the payment and requested verification documents; its terms allow checks during processing and document requests before a withdrawal[1].
- If the dispute remains unresolved, submit a written complaint under the casino’s Support, Disputes and Complaints process. The terms apply Ontario and Canadian law, with Ontario courts having exclusive jurisdiction[1].
What do players report about Zodiac Casino withdrawals?
AskGamblers reported 21 operator complaints as of 28 October 2026; 19 were resolved, with an average amount of $800[5]. Casino Guru reported 3 direct complaints, 12 about related casinos and 150 black points total as of 28 October 2026[6].
Trustpilot reviewers reported an unprocessed withdrawal on 12 January 2025, an unsuccessful withdrawal on 28 March 2025, and a released withdrawal still missing after five days on 15 July 2025[3, 2]. A Trustpilot reviewer reported repeated proof-of-address requests during a pending withdrawal on 24 December 2024[2].
Zodiac Casino FAQ
What is the minimum withdrawal at Zodiac Casino?
Players need at least CA$50 to withdraw[1].
Does Zodiac Casino process withdrawals on weekends?
The stated processing days are Monday to Friday; processing can stop on weekends or public holidays[1].
Can Zodiac Casino ask for documents before a withdrawal?
Yes. The terms allow document requests after deposits or before a withdrawal[1].
What is Zodiac Casino’s weekly withdrawal cap?
Qualifying winnings are capped at CA$4,000 per week, and the casino can change that weekly payout[1].
Which law governs disputes with Zodiac Casino?
Ontario and Canadian law apply, with Ontario courts having exclusive jurisdiction[1].
More on Zodiac Casino
- Zodiac Casino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns Zodiac Casino? Owner, Licence No. & Sister Sites (2026)
- Zodiac Casino Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- Zodiac Casino Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
- All casinos with source-checked facts
How we checked. We read Zodiac Casino's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- www2.ontario.zodiac.casino/rea/pop/en/zc/25/ — operator document, clauses Payment of Winnings and Withdrawals, Verification Procedure, General Promotion Terms and Conditions, Payment and Winnings — General Terms and Conditions, Support, Disputes and Complaints, checked 28 October 2026
- es.trustpilot.com/review/zodiac.casino — player complaint (reported via web search, not stored), checked 28 October 2026
- de.trustpilot.com/review/zodiac.casino — player complaint (reported via web search, not stored), checked 28 October 2026
- www.reddit.com/r/onlinegambling/comments/1gwzbbr — player complaint (reported via web search, not stored), checked 28 October 2026
- www.askgamblers.com/casino-complaints/casino-not-paying — complaint platform (reported via web search, not stored), checked 28 October 2026
- casino.guru/Zodiac-Casino-review — complaint platform (reported via web search, not stored), checked 28 October 2026