Zoome · Review

Zoome Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Zoome's own pages, licence registers and regulator records.

The Anjouan register lists Novatrix SRL as licence holder for licence ALSI-202508056-FI2, valid until 24 August 2027^[1]. Zoome’s terms name Novatrix SRL as owner and operator^[2]. The first-deposit bonus requires 75x wagering, while the clause also spells the requirement as “fifty”^[3]. Casino Guru reported 52 complaints as of 29 October 2026: 16 resolved, 35 rejected and 1 opened^[4].

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Zoome key facts

Zoome’s licence

Anjouan Gaming lists Novatrix SRL as licence holder for ALSI-202508056-FI2. The register records the licence as valid until 24 August 2027 and lists 63 domains under the same licence holder^[1]. Zoome’s terms identify Novatrix SRL as the company that owns and operates zoome.casino^[2].

Zoome’s terms give Novatrix SRL’s company number as 3-102-893958 and its registered address as Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica^[2].

Zoome’s corporate details

The terms also name Vixatrix Limited, a Cyprus-incorporated company^[2].

How long do Zoome withdrawals take?

Zoome targets processing withdrawal requests within 72 hours after approval. Payment time depends on the method and verification status^[2]. Bank transfers are processed within three business days^[2].

The limits are €1,000 daily, €5,000 on a rolling seven-day basis and €10,000 monthly^[2]. If a request exceeds the selected payment method’s limit, Zoome’s terms let it pay in instalments^[2].

Zoome’s terms require government-issued photo ID and proof of address, and allow additional documents to verify identity or payment method^[2]. The privacy policy lists bank statements or income receipts as examples of documents proving source of funds or wealth^[5]. Each deposit must be wagered three times before those funds can be withdrawn^[2].

What wagering does Zoome require?

Slots contribute 100%, while roulette, poker, card, video poker and leisure games contribute 5%; other games contribute 0%^[3].

The maximum bet during wagering is €5^[3]. Zoome caps winnings from no-deposit bonuses, tournament free spins and free spins at €150 unless otherwise stated^[3]. Its bonus terms let it remove active bonuses or associated winnings and withhold some or all of a balance linked to abusive or irregular play^[3].

Zoome complaints

Trustpilot reported 119 reviews and a TrustScore of 2.5 out of 5 as of 29 October 2026; the page also displayed 2.6^[6]. AskGamblers reported 2 complaints as of 29 October 2026, with 1 resolved and 1 other or unclassified^[7].

A player reported on Trustpilot on 4 May 2025 that a withdrawal took two weeks to approve and remained unpaid after processing, alongside repeated verification and support delays^[6]. A player reported on Casino Guru in March 2025 that duplicate-account claims delayed withdrawals; Casino Guru closed the complaint as unjustified after reviewing the complaint^[8]. A player reported on Casino Guru in June 2026 that account closure and rejected address documents blocked a crypto withdrawal; the casino cited incomplete verification^[9].

Where does Zoome restrict real-money play?

Zoome’s terms bar real-money play from Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, the British Indian Ocean Territory, Bulgaria, New Brunswick and Ontario in Canada, the Central African Republic, China, Cuba, Cyprus, the Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, the Netherlands, North Korea, the Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, El Salvador, Somalia, South Sudan, Syria, Ukraine, the United Kingdom, the United States, Venezuela, the Virgin Islands and Yemen^[2].

Players from Sweden are excluded from bonuses, promotions, VIP programmes and loyalty-point exchange^[2]. Using a VPN to bypass geographic restrictions is prohibited and can result in winnings being confiscated^[2]. The terms list EUR, USD, AUD, CAD, NOK, NZD, ZAR, BTC, BCH, ETH, LTC and USDT as currencies^[2]. The crypto withdrawal minimum is the equivalent of €50 at the time of the request^[2].

What did ACMA say about Zoome in 2023?

On 21 June 2023, the Australian Communications and Media Authority (ACMA) said investigations found 12 services operating in breach of the Interactive Gambling Act 2001 and requested that Australian internet service providers block more offshore gambling websites^[10]. Zoome Casino appears in ACMA’s list of sites in that notice^[10].

Zoome’s verdict

The Anjouan register lists Novatrix SRL as licence holder for Zoome’s licence, valid until 24 August 2027^[1]. Zoome’s terms cap withdrawals at €5,000 on a rolling seven-day basis, keep requests pending until verification is complete and let Zoome split payments that exceed a selected method’s limit into instalments^[2].

More on Zoome

• Zoome Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Zoome? Owner, Licence No. & Sister Sites (2026)
• Zoome Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Zoome Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read Zoome's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.