500 Casino · Review
500 Casino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
The general terms cap bonus balance conversion at 10 times the original deposit, up to $10,000, unless bonus-specific terms set another limit[1]. Trustpilot reported 967 reviews and a TrustScore of 2.9 as of 30 October 2026[2].
500 Casino key facts
| Licence | Curaçao Gaming Authority OGL/2024/1354/0882; Granted / Active[3] |
|---|---|
| Licence holder | Perfect Storm B.V.[3] |
| Company number | 150536[1] |
| Registered address | Korporaalweg 10, Willemstad, Curaçao[1] |
| Payment support | Nine Yards Limited handles payments and operational support[1] |
| Brands | 500, 500PLAY and CSGO500 are brands of Perfect Storm B.V.[1] |
| Withdrawal processing | A few hours to a few days, handled case by case[1] |
| Large wins | The casino can pay large withdrawals in periodic instalments[1] |
| Withdrawal rules | Play through each deposit once; withdrawals are restricted to the originating deposit method[1] |
| KYC | Checks can be requested at any time; requested documents are due within seven calendar days[1] |
| Bonus conversion cap | 10 times the original deposit, up to $10,000 unless bonus-specific terms differ[1] |
| Complaint platform | 967 Trustpilot reviews; TrustScore 2.9 as of 30 October 2026[2] |
| ADR | Resolvo, certified by the Curaçao Gaming Authority[1] |
| Official site | 500casino.com |
500 Casino 500casino.com licence
The Curaçao Gaming Authority register lists Perfect Storm B.V. as licence holder for 500casino.com under licence OGL/2024/1354/0882, with status Granted / Active. Six domains are listed under the same licence[3].
500 Casino 500casino.com owner and brands
Perfect Storm B.V. is registered with the Curaçao Chamber of Commerce under number 150536, with a registered address at Korporaalweg 10, Willemstad, Curaçao[1]. Its terms identify 500, 500PLAY and CSGO500 as company brands[1]. Nine Yards Limited handles payments and operational support services[1].
500 Casino 500casino.com withdrawals
Processing takes from a few hours to a few days on a case-by-case basis[1]. Players must play through the full value of each deposit at least once before attempting to withdraw, and withdrawals are restricted to the originating deposit method[1].
The casino can request identity checks at any time, including before confirming deposits or sending withdrawals[1]. Identity verification is required when cumulative deposits and withdrawals reach the threshold set in the KYC Policy, or earlier when law or a risk assessment requires it[1]. KYC documents are due within seven calendar days of request, and the operator can request documents to validate source of funds[1].
500 Casino 500casino.com bonus terms
Bonus funds cannot be withdrawn until the applicable wagering requirement is met in full[1]. The general terms cap the bonus balance convertible to the main balance at 10 times the original deposit, with a maximum of $10,000, unless the Bonus Terms or promotion terms set another limit[1]. Where the general terms and Bonus Terms differ about a bonus, the Bonus Terms prevail[1].
500 Casino 500casino.com complaints
Trustpilot reported 967 reviews and a TrustScore of 2.9 as of 30 October 2026; it said the company replied to 10% of negative reviews[2]. A player reported on Casino Guru in April 2024 that a withdrawal was blocked for six months after self-exclusion. The casino cited gambling risk and multiple accounts, then released the 244 USDC balance; the complaint was marked resolved[4].
Complaints must first be raised with 500 Casino support and can be submitted up to six months after settlement of the bet or incident[1]. Resolvo is an independent ADR provider certified by the Curaçao Gaming Authority[1].
500 Casino 500casino.com restricted countries
The terms exclude the United States and its territories, the Netherlands and France, and bar residents of Curaçao and the other Dutch Caribbean islands from playing[1]. Selected mirrors and main domains are unavailable in Afghanistan, Austria, Belarus, Belgium, Colombia, Congo, Cuba, Curaçao, France, Germany, Iran, Iraq, Liberia, Libya, Netherlands, North Korea, Norway, Poland, Romania, Russia, Slovakia, Spain, Sudan, Sweden, Syria, Turkey, United Kingdom, United States, and Zimbabwe[1].
Sportsbook access is unavailable in Israel, Singapore, the United States and Latvia; casino games are unavailable in the United States, Australia and the United Kingdom[1]. Access restrictions are based on IP address and other factors[1].
500 Casino regulator decisions on Perfect Storm B.V.
On 2 November 2023, a decision concerned a prohibition on Perfect Storm B.V. providing gambling[5]. In 2026, a sanctioning proceeding resolution named Perfect Storm B.V., reference ES/2025/083, for an administrative infringement classified as very serious under Article 39(a) of Law 13/2011[6].
500 Casino 500casino.com verdict
Perfect Storm B.V. holds the active Curaçao licence, while its terms require deposit playthrough before withdrawal and allow large withdrawals to be paid in instalments[3, 1].
500 Casino FAQ
How long do 500casino.com withdrawals take at 500 Casino?
Processing takes from a few hours to a few days, with each request handled individually[1].
Can 500casino.com pay large wins in instalments at 500 Casino?
Yes. The terms allow periodic payments for large withdrawals, with details determined case by case[1].
Which company holds the 500casino.com licence at 500 Casino?
The Curaçao Gaming Authority register names Perfect Storm B.V. as licence holder[3].
What must players do before withdrawing from 500casino.com at 500 Casino?
They must wager each deposit in full at least once, and use the originating deposit method for withdrawals[1].
When can 500casino.com request identity documents at 500 Casino?
KYC can be requested at any time, and players have seven calendar days to provide requested documents[1].
What does 500casino.com require to withdraw bonus funds at 500 Casino?
Players must complete the applicable wagering requirement before bonus funds become withdrawable[1].
How can a player escalate a 500casino.com complaint at 500 Casino?
Start with 500 Casino support; Resolvo is the named independent ADR provider[1].
More on 500 Casino
- 500 Casino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns 500 Casino? Owner, Licence No. & Sister Sites (2026)
- 500 Casino Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- 500 Casino Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Compare by verified facts
How we checked. We read 500 Casino's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- 500.casino/static/terms/terms-of-service.pdf — operator document, clauses MAXIMUM WIN LIMITS, Terms of Service, DEPOSITS AND WITHDRAWALS, KYC/AML POLICY, LIMITATIONS OF LIABILITY AND COMPLAINTS, BONUSES, PROMOTIONS, FREE ACCOUNTS & FREE REWARDS, REGION RESTRICTIONS, checked 30 October 2026
- www.trustpilot.com/review/csgo500.com — complaint platform (reported via web search, not stored), checked 30 October 2026
- cert.cga.cw/token?id=882 — licence register, clause OGL/2024/1354/0882, checked 27 October 2026
- casino.guru/complaints/500-casino-player-s-withdrawal-delayed-after-self-exclusion — player complaint (reported via web search, not stored), checked 30 October 2026
- www.spelinspektionen.se/vara-beslut/beslutslista/perfect-storm-b.v-forbud-att-tillhandahalla-sp — regulator, clause Perfect Storm B.V förbud att tillhandahålla spel, checked 30 October 2026
- ordenacionjuego.es/datos-estudios/resoluciones-sancionadoras?type=93 — regulator, clause ES/2025/083, checked 30 October 2026