Citobet · Withdrawals

Citobet Withdrawal Pending? Times, Limits, KYC & What to Do (2026)

Q: What is Citobet’s largest stated withdrawal limit?

The monthly limit is €/$100,000 per calendar month.

Q: Can players cancel a Citobet withdrawal request?

Yes, players can cancel before processing.

Q: How long does Citobet intend to take to answer a query?

Citobet intends to respond within 28 days of receipt.

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Citobet's own pages, licence registers and regulator records.

Verdict: Avoid if you need uncapped, immediate withdrawalsCitobet’s policy allows up to five business days to process large requests and sets a €/$100,000 calendar-month limit^[1]. Any withdrawal triggers full KYC, and players can cancel requests before processing^{[2, 1]}.

The daily cap is €/$10,000 and weekly cap is €/$50,000^[1]. Identity verification must be completed before the first withdrawal is approved^[1].

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How long do Citobet withdrawals take?

Citobet’s withdrawal policy says large requests can take up to five business days to process^[1]. Players can cancel a request before it is processed^[1].

What are Citobet’s withdrawal limits and fees?

The stated limits are €/$10,000 per day, €/$50,000 per week and €/$100,000 per calendar month^[1]. Additional documentation required for a withdrawal must be provided at the player’s expense^[1]. When an active bonus is present, applicable wagering requirements must be fulfilled before withdrawal^[1].

Citobet can delay, restrict or decline withdrawal requests in cases of suspected fraud, bonus abuse or irregular activity^[1].

What KYC checks does Citobet require?

Full KYC is required when lifetime deposits exceed €2,000 or when a player requests a withdrawal of any amount^[2]. Identity verification must be completed before the first withdrawal is approved^[1]. The listed documents are government-issued photo ID, a selfie holding the ID, and a bank statement or utility bill dated within the previous three months showing the current residential address^[2].

For AML and compliance procedures, Citobet can request proof of income, a payment-system deposit statement or other documents^[2].

Why can a Citobet withdrawal be delayed?

Citobet’s policy allows withdrawals to be delayed, restricted or declined in cases of suspected fraud, bonus abuse or irregular activity^[1]. An active bonus’s applicable wagering requirements must be completed before withdrawal^[1]. Additional documents can be required at the player’s expense^[1].

If identity verification is not completed within 180 days from the request date, Citobet reserves the right to suspend or close the account and may forfeit any remaining balance, subject to applicable regulations^[1]. Its terms also allow account closure or suspension for non-compliance and say money, including deposits, may be withheld^[3].

What should you do if a Citobet withdrawal is pending?

Send a notice through the Customer Support form on the website^[3].
Include the withdrawal request details and any verification documents Citobet requested; identity verification is required before the first withdrawal is approved^{[1, 2]}.
Citobet intends to respond to queries of this nature within 28 days of receipt^[3].
Anjouan law governs the agreement^[3].

Players can cancel a request before processing^[1].

Citobet withdrawal complaints

Casino Guru reported 10 complaints as of 30 October 2026, including 6 unresolved and 4 rejected; its page also says its database contains 7 direct complaints^[4]. AskGamblers reported 4 complaints as of 30 October 2026, with 1 resolved and 3 unresolved^[5].

A player reported on Casino Guru in July 2024 that their account was blocked after a withdrawal request; the complaint was open and listed R$1,250^[6]. A player reported on AskGamblers in October 2024 that their account was locked during verification after a crypto withdrawal request and an unresolved bet dispute; the complaint was open and listed ₦50,000^[5]. A Trustpilot reviewer alleged in October 2024 that they were blocked for two weeks and not paid^[7].

Citobet FAQ

What is Citobet’s largest stated withdrawal limit?

The monthly limit is €/$100,000 per calendar month^[1].

Does Citobet require identity checks before a first withdrawal?

Yes. Identity verification must be completed before the first withdrawal is approved^[1].

What documents does Citobet list for KYC?

Government-issued photo ID, a selfie holding it, and a recent bank statement or utility bill showing the player’s current address^[2].

Can players cancel a Citobet withdrawal request?

Yes, players can cancel before processing^[1].

How long does Citobet intend to take to answer a query?

Citobet intends to respond within 28 days of receipt^[3].

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