Hey Spin · Review

Hey Spin Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Hey Spin's own pages, licence registers and regulator records.

Verified withdrawals are processed within 24 hours, with bank transfers taking 1–5 working days^[1]. New players who fund £10 or more receive 50 Starburst free spins with 10x wagering and conversion capped at lifetime deposits up to £250^[2]. Withdrawal delays or unpaid withdrawals appear in at least three reported complaints^[3].

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Hey Spin key facts

Heyspin licence and register

The UK Gambling Commission register lists Jumpman Gaming Limited as licence holder under licence 039175-R-319452-025, marks the status “White Label,” and lists 148 domains under the same licence holder^[4]. Hey Spin’s footer names Jumpman Gaming Limited as the site operator^[2]. Its privacy policy gives Jumpman’s Alderney registration number as 1858^[5]. Heyspin’s terms allow due diligence, activity and verification checks on withdrawal requests^[1]. The UK Gambling Commission says customers should first complain to the gambling business about a gambling transaction or service issue^[9].

Heyspin ownership and company details

Jumpman Gaming Limited operates Hey Spin, and Play Gamified Limited owns the Hey Spin brand^{[2, 5]}. Jumpman’s registered business address is La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ^[2].

How long do Heyspin withdrawals take?

A withdrawal stays pending while submitted ID documents are reviewed; rejected documents return pending withdrawals to the balance within 48 hours^[1].

You can withdraw your full real-money balance in one transaction^[1]. The account currency is GBP^[1]. Heyspin accepts Visa Debit, MasterCard Debit, Maestro, Paysafe Card, Pay by Mobile, PayPal, Neteller and Skrill^[1]. Withdrawals cannot be sent to Pay by Mobile^[1]. Deposits incur a £2.50 transaction fee^[1].

ID is required for the first withdrawal. You can submit documents after registration; if you have not, Heyspin requests them at withdrawal^[1]. The required documents are a driving licence or passport and a recent utility bill dated within the last three months^[1]. Jumpman can also request source-of-funds and source-of-wealth documents^[1]. The terms allow Heyspin to withhold winnings if you breach them, and to withhold winnings or suspend or terminate an account if specified information cannot be proven^[1].

Heyspin bonus terms

For customers who have deposited, conversion is capped at the lowest of eligible bonus balance, lifetime deposits or £250^[1].

Unless specific promotional terms say otherwise, bonus funds cannot be wagered on blackjack, roulette, bingo, table games, live casino or progressive jackpot games, or other games identified as excluded^[1]. Promotional prizes must be claimed within seven days after award unless the specific terms set another period^[1]. Promotional codes expire at 23:59 on the day the communication is sent unless it states another expiry^[1].

Heyspin complaints

Trustpilot reported 357 reviews and a TrustScore of 1.8 out of 5 as of 29 October 2026^[6]. Casino Guru reported 5 complaints as of that date: 1 resolved and 4 rejected^[7]. AskGamblers reported 3 visible complaints as of 29 October 2026, including two unresolved payment complaints and one resolved withdrawal complaint^[8].

A player reported on Trustpilot in July 2025 that Heyspin still owed £130 and described problems uploading verification documents^[6]. A player reported on Trustpilot in March 2025 that winnings had not been paid after two weeks and their account had been closed^[6]. A player reported on Trustpilot in January 2025 that they had waited four months for a withdrawal and received no response to emails^[6].

A player reported on Casino Guru in October 2024 that a withdrawal was delayed and their account was closed; Casino Guru said the player later received £2,368^[10]. A player reported on Casino Guru in November 2024 that a PayPal withdrawal was pending and documents about old bank cards were requested; the case was rejected after the player did not respond^[11].

Heyspin balances and regulatory record

Customer balances are segregated but are not protected in insolvency^[1]. The UK Gambling Commission records no regulatory actions for Jumpman Gaming Limited^[12].

Heyspin verdict

Heyspin’s licence holder is listed on the UK Gambling Commission register^[4]. Players have reported delayed or unpaid withdrawals^[6].

More on Hey Spin

• Hey Spin Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Hey Spin? Owner, Licence No. & Sister Sites (2026)
• Hey Spin Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Hey Spin Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Best-of lists featuring this casino

• Best UKGC Licensed Casinos 2026
• Best Low Wagering Casino Bonuses 2026

Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read Hey Spin's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.