Hey Spin · Withdrawals

Hey Spin Withdrawal Pending? Times, Limits, KYC & What to Do (2026)

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Hey Spin's own pages, licence registers and regulator records.

Verdict: Licensed, but first withdrawals wait for ID reviewHeyspin requires ID for first withdrawals and keeps requests pending while documents are reviewed^[1]. Verified withdrawals are processed within 24 hours, and the full real-money balance can be withdrawn in one transaction^[1].

Bank transfers take 1–5 working days^[1].

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How long do Heyspin withdrawals take?

If Heyspin rejects the documents, the pending withdrawal returns to the account balance within 48 hours^[1]. Additional due diligence, activity and verification checks can delay a withdrawal^[1].

What are Heyspin’s withdrawal limits and fees?

The account currency is GBP^[1]. Heyspin accepts Visa Debit, MasterCard Debit, Maestro, Paysafe Card, Pay by Mobile, PayPal, Neteller and Skrill^[1]. Withdrawals cannot be sent to Pay by Mobile^[1]. Deposits incur a £2.50 transaction fee^[1].

What ID does Heyspin require for withdrawals?

Jumpman can also request source-of-funds and source-of-wealth documents^[1]. Its terms allow Heyspin to withhold winnings and suspend or terminate an account if specified information cannot be proven^[1].

Why is a Heyspin withdrawal pending?

The terms allow Heyspin to withhold winnings if a player breaches them^[1].

What should you do if a Heyspin withdrawal is pending?

Submit the requested ID: a driving licence or passport and a utility bill dated within the last three months^[1].
Contact Customer Care at the address given in the operator's terms to make a complaint^[2].
Submit the complaint within three months of the issue occurring^[2].
Complain to the gambling business first^[3].

Heyspin withdrawal complaints

Withdrawal delays or unpaid withdrawals appear in at least three reported complaints^[4]. Trustpilot reported 357 reviews and a TrustScore of 1.8 out of 5 as of 29 October 2026^[5]. Casino Guru reported 5 complaints as of that date: 1 resolved and 4 rejected^[6]. AskGamblers reported 3 visible complaints as of 29 October 2026, including two unresolved payment complaints and one resolved withdrawal complaint^[7].

A player reported on Trustpilot in July 2025 that Heyspin still owed £130 and described trouble uploading verification documents^[5]. A player reported on Trustpilot in March 2025 that winnings had not been paid after two weeks and their account had been closed^[5]. A player reported on Trustpilot in January 2025 that they had waited four months for a withdrawal and received no response to emails^[5].

A player reported on Casino Guru in October 2024 that a withdrawal was delayed and their account was closed; Casino Guru said the player later received £2,368^[8]. A player reported on Casino Guru in November 2024 that a PayPal withdrawal was pending and documents about old bank cards were requested; the case was rejected after the player did not respond^[9].

Hey Spin FAQ

Does Heyspin set a maximum withdrawal amount?

You can withdraw the full real-money balance in one transaction^[1].

When does Heyspin request ID?

ID is required for the first withdrawal unless you submitted documents after registration^[1].

What happens if Heyspin rejects withdrawal documents?

Pending withdrawals return to the account balance within 48 hours after documents are rejected^[1].

Where should you send a Heyspin complaint first?

Contact Customer Care at the address given in the operator's terms within three months of the issue^[2].

Can Heyspin ask for source-of-funds documents?

Yes. Its terms allow requests for source-of-funds and source-of-wealth documents^[1].

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