Kong Casino · Review

Kong Casino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Kong Casino's own pages, licence registers and regulator records.

Verdict: Licensed, but withdrawals require first-payment checksThe UK Gambling Commission lists Jumpman Gaming Limited as licence holder for Kong Casino’s domain^[1]. The terms require identification for a first withdrawal and set bank processing at 1–5 working days after the pending period^[3].

The UK Gambling Commission lists Jumpman Gaming Limited as licence holder for Kongcasino.com under licence 039175-R-319452-025; the domain has White Label status^[1]. New players can claim a 50% bonus up to £100 with 10x bonus wagering^{[2, 3]}. Casino Guru reported 11 complaints as of 29 October 2026: 3 resolved and 8 rejected^[4].

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Kong Casino key facts

Licence	UK Gambling Commission, 039175-R-319452-025; White Label status^[1]
Licence holder	Jumpman Gaming Limited^[1]
Company number	1858^[5]
Address	La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ^[2]
Withdrawal processing	1–5 working days after the pending period expires^[3]
First withdrawal	Identification required^[3]
Currency	GBP only for deposits and withdrawals^[3]
Deposit fee	£2.50 on all deposits^[3]
New-player bonus	50% up to £100; 10x bonus wagering^{[2, 3]}
Bonus conversion	For deposited accounts, the lowest of remaining eligible bonus, lifetime deposits or £250^[3]
Trustpilot	1.8/5 from 147 reviews, reported on Trustpilot as of 29 October 2026^[6]
Casino Guru complaints	11 total: 3 resolved and 8 rejected, reported on Casino Guru as of 29 October 2026^[4]
Official site	kongcasino.com

Kong Casino’s UK licence

The UK Gambling Commission register lists Jumpman Gaming Limited as licence holder for licence 039175-R-319452-025. It lists Kongcasino.com as a domain run under that licence with White Label status, alongside 148 domains listed under the same licence holder^[1].

The casino’s banking terms set GBP as the only deposit and withdrawal currency and charge £2.50 per deposit^[3].

Who owns Kong Casino?

Kong Casino’s privacy policy names Jupiter Gaming as the brand owner and Jumpman Gaming Limited as operator^[5]. Jumpman Gaming Limited is registered in Alderney under company number 1858, at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ^{[5, 2]}.

How long do Kong Casino withdrawals take?

After the pending period expires, bank processing should take 1–5 working days^[3]. Identification is required for a first withdrawal, and the casino can request documents at withdrawal if they have not already been submitted^[3]. Typical documents are valid ID, such as a driving licence or passport, and a recent utility bill dated within the last three months^[3].

Withdrawals cannot go to Pay by Mobile^[3]. The casino can request bank statements, payslips and other information supporting affordability^[7]. Insufficient documentation can lead to restricted gameplay and prevent deposits or winnings payouts^[7].

Kong Casino bonus wagering and limits

New players can claim a 50% bonus up to £100 with a £10 minimum fund and 10x bonus wagering^[2]. Specific promotional terms take precedence over conflicting Bonus Policy terms^[3].

Unless promotion terms say otherwise, excluded wagers include blackjack, roulette, bingo, table games, live casino and progressive jackpot games^[3]. Promotional codes expire at 23:59 on the day the communication is sent unless it states a different period^[3]. For deposited accounts, conversion is capped at the lowest of remaining eligible bonus, lifetime deposits or £250^[3].

Kong Casino complaints

Trustpilot reported a 1.8/5 TrustScore from 147 reviews as of 29 October 2026; 78% were one-star reviews, and Trustpilot said the company had not replied to negative reviews^[6]. Casino Guru reported 11 complaints as of 29 October 2026: 3 resolved and 8 rejected^[4].

A player reported on Casinomeister on 18 July 2024 that available payment methods made a withdrawal difficult; the case closed after the player stopped responding^[8]. Casino Guru lists resolved complaints labelled withdrawal refused on 11 March 2025 and withdrawal delay on 24 February and 17 February 2025^[4].

Complaints start with the Customer Care Team at the address given in the operator's terms and must be raised within three months of the issue^[9]. Jumpman Gaming Limited has appointed eCOGRA and the Alderney Gambling Control Commission for alternative dispute resolution^[10].

Kong Casino’s licence and owner

Kong Casino’s privacy policy names Jupiter Gaming as brand owner and Jumpman Gaming Limited as operator^[5]. The UK Gambling Commission register lists Jumpman Gaming Limited as holder of licence 039175-R-319452-025 and Kongcasino.com as a White Label domain under it^[1]. The register records no regulatory actions for the business^[11].

Kong Casino verdict

Players should account for first-withdrawal identification and bank processing time after the pending period^[3]. Deposited accounts convert bonus funds up to the lowest of the remaining eligible bonus, lifetime deposits or £250^[3].

Kong Casino FAQ

Who holds the UK Gambling Commission licence for Kong Casino?

The register lists Jumpman Gaming Limited as licence holder for licence 039175-R-319452-025^[1].

How long do Kong Casino bank withdrawals take?

Bank processing should take 1–5 working days after the pending period expires^[3].

What identification does Kong Casino require for a first withdrawal?

Identification is required. Typical documents are a driving licence or passport and a recent utility bill^[3].

What is Kong Casino’s new-player bonus?

A 50% bonus up to £100, with a £10 minimum fund and 10x bonus wagering^{[2, 3]}.

How much can Kong Casino convert from a deposited account’s bonus?

Conversion is capped at the lowest of remaining eligible bonus, lifetime deposits or £250^[3].

How many complaints did Casino Guru report about Kong Casino?

Casino Guru reported 11 complaints as of 29 October 2026: 3 resolved and 8 rejected^[4].

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