Kong Casino · Withdrawals

Kong Casino Withdrawal Pending? Times, Limits, KYC & What to Do (2026)

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Kong Casino's own pages, licence registers and regulator records.

Withdrawals use GBP and cannot be sent to Pay by Mobile^[1].

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How long do Kong Casino withdrawals take?

After the pending period expires, bank processing should take 1–5 working days^[1]. The UK Gambling Commission lists Jumpman Gaming Limited as licence holder for Kongcasino.com under White Label status^[2].

Kong Casino withdrawal limits and fees

Deposits and withdrawals use GBP^[1]. Withdrawals cannot be sent to Pay by Mobile^[1]. Deposits incur a £2.50 transaction fee^[1]. The terms let the casino withhold winnings for a breach of terms^[1].

What checks does Kong Casino require for withdrawals?

Identification is required for a first withdrawal, and documents can be requested at withdrawal if they have not already been submitted^[1]. Typical documents are valid ID such as a driving licence or passport, plus a recent utility bill dated within the last three months^[1].

The casino can request bank statements, payslips and other information supporting affordability^[3]. If sufficient documentation is not provided, gameplay may be restricted, deposits cannot be accepted and winnings cannot be paid^[3].

Why can a Kong Casino withdrawal be delayed?

A first withdrawal requires identification, and a source-of-funds request can require bank statements, payslips or other affordability information^{[1, 3]}. The terms let the casino withhold winnings if a player breaches them^[1].

A player reported on Casinomeister on 18 July 2024 that available payment methods made a withdrawal difficult; the case closed after the player stopped responding^[4].

What should you do if a Kong Casino withdrawal is pending?

1. Provide identification for a first withdrawal. Typical documents are a valid driving licence or passport and a recent utility bill dated within three months^[1].
2. Contact the Customer Care Team at the address given in the operator's terms and submit the complaint within three months of the issue^[5].
3. Jumpman Gaming Limited has appointed eCOGRA and the Alderney Gambling Control Commission for alternative dispute resolution^[6].

Kong Casino withdrawal complaints

Casino Guru reported 11 complaints as of 29 October 2026: 3 resolved and 8 rejected^[7]. It lists resolved complaints labelled withdrawal refused on 11 March 2025 and withdrawal delay on 24 February and 17 February 2025^[7].

Casinomeister listed one visible 2024 payment-issues complaint^[4]. Trustpilot reported a 1.8/5 TrustScore from 147 reviews as of 29 October 2026^[8].

More on Kong Casino

• Kong Casino Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Kong Casino? Owner, Licence No. & Sister Sites (2026)
• Kong Casino Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Kong Casino Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
• All casinos with source-checked facts

Best-of lists featuring this casino

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• Best Low Wagering Casino Bonuses 2026

Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read Kong Casino's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.