Mandarin Palace · Review

Mandarin Palace Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Mandarin Palace's own pages, licence registers and regulator records.

Withdrawal requests are processed daily, with payments to player accounts on Mondays and Thursdays. Withdrawals above US$2,500 are paid in instalments, up to US$10,000 depending on tier^{[1, 2]}. Deposit match bonuses require 60x wagering on the claimed bonus amount and cap withdrawals of bonus winnings at US$1,000^[1]. Trustpilot reported 11 reviews and a 2.4 out of 5 TrustScore as of 30 October 2026^[3].

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Mandarin Palace key facts

Mandarin Palace licence

The Kahnawake Gaming Commission lists TD Investments Ltd. as a licence holder under licence CPA, with status “Listed” on a register page dated 28 September 2023. The entry lists 13 domains under the same licence holder^[4]. Mandarin Palace’s terms name TD Investments Ltd. as the service owner^[1].

Who owns Mandarin Palace?

Mandarin Palace’s terms name TD Investments Ltd. as the service owner, company number 000023410, with a registered address at 9 Barrack Road, Belize City, Belize^[1]. The Kahnawake register lists 13 domains under TD Investments Ltd.’s licence^[4].

How does Mandarin Palace pay withdrawals?

Mandarin Palace processes withdrawal requests daily and pays player accounts on Mondays and Thursdays^[2]. The minimum is US$100 per transaction or equivalent. Withdrawals above US$2,500 are paid in instalments, up to US$10,000 depending on the player’s tier^[1].

The terms set a service fee of US$0 to US$30 or equivalent per transaction, depending on withdrawal size and processor. If a deposit has not been wagered at least once, the casino can deduct a fee of at least US$20 or equivalent^[1]. The casino can require verification before betting or withdrawing, including picture ID and a recent utility bill showing name and address. Before withdrawal, it can also request a selfie or verification call^[1].

Submit required documents within 14 days or the withdrawal is reversed to the casino account^[2].

What are Mandarin Palace’s bonus terms?

New real players qualify for the advertised deposit match bonus on their first deposit^[1]. Deposit match bonuses require 60x wagering on the claimed bonus amount. Winnings made using the bonus have a US$1,000 maximum withdrawal; excess is forfeited during withdrawal review^[1].

Free bonuses, free spins, tournament wins and medal promotions have a US$100 maximum withdrawal^[1]. Claiming more than one free bonus in succession without making a purchase at that casino makes winnings from the bonus null and void^[1].

What do players report about Mandarin Palace?

Trustpilot reported 11 reviews and a 2.4 out of 5 TrustScore as of 30 October 2026. It also reported five reviews in the preceding 12 months and replies to 50% of negative reviews^[3]. Casino Guru reported three complaints as of that date: one resolved and two rejected, with none open or unresolved^[5]. AskGamblers reported five complaints as of 30 October 2026, with three resolved and two classified as other or unclassified^[6].

A player reported on Trustpilot on 2 July 2026 that the casino said their bank had refused payment but had not attempted to pay^[3]. A player reported on Trustpilot on 26 May 2026 that a withdrawal stayed with finance for three weeks and took five weeks to be paid^[3]. A player reported on Trustpilot on 29 March 2026 that an account was voided and most winnings were removed after a deposit bonus; the player said US$900 of US$10,000 in claimed winnings was paid and US$9,000 voided^[3].

Where can Mandarin Palace customers play?

Customers must not reside in a country where online gambling access is prohibited^[1]. VPNs, proxies and similar location-masking services or devices are prohibited^[1].

Mandarin Palace verdict

The payout schedule sets regular payment days on Mondays and Thursdays, with instalments for larger withdrawals. Bonus winnings also face a capped cashout after wagering. These terms make Mandarin Palace a poor fit for players who need large wins paid at once^{[1, 2]}.

More on Mandarin Palace

• Mandarin Palace Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Mandarin Palace? Owner, Licence No. & Sister Sites (2026)
• Mandarin Palace Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Mandarin Palace Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
• All casinos with source-checked facts

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How we checked. We read Mandarin Palace's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.