Mandarin Palace · Withdrawals

Mandarin Palace Withdrawal Pending? Times, Limits, KYC & What to Do (2026)

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against Mandarin Palace's own pages, licence registers and regulator records.

The minimum withdrawal is US$100 per transaction or equivalent. The terms set a service fee of US$0 to US$30 per transaction, based on withdrawal size and processor^[1].

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How long do Mandarin Palace withdrawals take?

The casino processes withdrawal requests daily and pays player accounts on Mondays and Thursdays^[2].

If the casino requests verification documents, submit them within 14 days of the withdrawal request. Missing that deadline reverses the withdrawal to the casino account^[2].

What are Mandarin Palace’s withdrawal limits and fees?

The minimum withdrawal is US$100 per transaction or equivalent in another currency^[1]. For a withdrawal above US$2,500, the casino pays in instalments, up to US$10,000 depending on player tier^[1].

The terms set a service fee of US$0 to US$30 or equivalent per transaction, depending on withdrawal size and processor^[1]. The casino can deduct a fee of at least US$20 or equivalent if the deposit has not been wagered at least once^[1].

What checks can Mandarin Palace require before withdrawal?

Mandarin Palace can require verification before a customer starts betting or withdraws winnings^[1]. Its terms list picture ID and a recent utility bill showing name and address among possible documents^[1].

Before withdrawal, the casino can request photo ID, address confirmation, a selfie or a verification call^[1].

Why can a Mandarin Palace withdrawal be delayed?

A withdrawal is reversed to the casino account if required documents are not provided within 14 days of the request^[2]. The casino can require verification before withdrawal, including proof of identity and address^[1].

A player reported on Trustpilot on 26 May 2026 that a withdrawal stayed with finance for three weeks and took five weeks to be paid^[3].

What should you do if a Mandarin Palace withdrawal is pending?

1. Submit requested documents within 14 days of the withdrawal request. The casino reverses the withdrawal to the casino account if you miss the deadline^[2].
2. Contact customer support using your registered email address to discuss available options; requests may take up to 24 hours from receipt to be actioned^[1].
3. Submit result queries within 72 hours after results are posted; no queries are entertained after that^[1].

What do players report about Mandarin Palace withdrawals?

A player reported on Trustpilot on 2 July 2026 that the casino said their bank had refused payment but had not attempted to pay^[3]. Another player reported on 26 May 2026 that a withdrawal took five weeks to be paid^[3].

More on Mandarin Palace

• Mandarin Palace Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns Mandarin Palace? Owner, Licence No. & Sister Sites (2026)
• Mandarin Palace Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• Mandarin Palace Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
• All casinos with source-checked facts

Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read Mandarin Palace's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.