Moon · Review
Moon Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
Moon.com publishes withdrawal processing times and charges fees under its Fee Schedule[1]. The Bronze VIP listing includes “Bonus from Support”; bonus funds and derived winnings must meet a specified wagering requirement before withdrawal unless promotion terms say otherwise[1, 2]. Send service complaints to the address given in the operator's terms; Moon will endeavour to acknowledge them within five business days and resolve them within 30 days[1].
Moon key facts
| Licence | Anjouan Gaming (AOGA), ALSI-202601063-FI2; valid until 30 January 2027[3] |
|---|---|
| Licence holder | Moon International Ltd[3] |
| Company named in terms | Moon International Limited[1] |
| Company number | 16151[1] |
| Registered office | Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros[1] |
| KYC | Submit before depositing; approval required before withdrawal[4] |
| Withdrawal terms | Processing times are published on the Platform; fees apply under the published Fee Schedule[1] |
| Crypto deposits | Cryptocurrency deposits only[4] |
| Complaints | the address given in the operator's terms; endeavour to acknowledge within 5 business days and resolve within 30 days[1] |
| Restricted locations | The terms list 43 named countries or territories, plus certain sanctioned or unlicensed territories[1] |
| Official site | moon.com |
Moon’s licence
The Anjouan Gaming register lists Moon International Ltd as holder of licence ALSI-202601063-FI2, with valid status and expiry on 30 January 2027[3]. Moon’s terms name Moon International Limited, company number 16151, with an office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros[1]. Bets are entertainment products offered under that licence and are outside financial-services regulation and investor protection[5].
Moon’s owner and group
Moon’s terms name Moon International Limited as the contracting company[1]. Its privacy notice defines “Group” to include STK Services Ltd, its subsidiaries and entities directly or indirectly controlled by or under common control with STK Services Ltd[6].
Moon withdrawal terms
Moon publishes withdrawal processing times on the Platform and applies fees under its published Fee Schedule[1]. KYC approval is required before withdrawal[4]. Moon can delay, restrict or refuse withdrawals if it suspects fraud or a breach, if law requires it, or if an authority, court order or law enforcement request compels it[1]. It can also decline a specific request at its sole discretion when an assessment indicates material risk of a betting breach[1].
Moon’s bonus terms
The Bronze VIP listing includes “Bonus from Support”[2]. Bonus funds and winnings derived from them must meet a specified wagering requirement before the resulting balance is eligible for withdrawal, unless specific promotion terms say otherwise[1].
Moon complaints
Send service complaints to the address given in the operator's terms[1]. Moon will endeavour to acknowledge complaints within five business days and resolve them within 30 days[1]. Disputes unresolved informally go to UNCITRAL arbitration in Moroni, Union of the Comoros, before one arbitrator and in English[1].
Moon restricted countries
Moon’s terms exclude people who are citizens or residents of, incorporated in, or physically located or established in Afghanistan, Argentina, Austria, Australia, Belgium, Brazil, Cayman Islands, Colombia, Croatia, Cuba, Curaçao, Czech Republic, Cyprus, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Israel, Italy, Liberia, Libya, Lithuania, Malta, Mexico, Netherlands, North Korea, Ontario, Peru, Poland, Portugal, Serbia, Slovakia, South Africa, South Sudan, Spain, Sudan, Syria, Sweden, United Kingdom, United States and Zimbabwe, as well as certain sanctioned or unlicensed territories[1]. Using a VPN or proxy to circumvent restrictions is a material breach and can lead to immediate suspension or account closure and forfeiture of promotional funds where permitted by law[1]. Only cryptocurrency deposits are supported at this time[4].
Moon verdict
Moon’s withdrawal rules give it discretion to refuse a request after a betting-breach risk assessment, and KYC approval is required before withdrawal[1, 4]. Bonus balances also require wagering before becoming eligible for withdrawal[1].
Moon FAQ
Who operates Moon.com?
Moon’s terms name Moon International Limited, company number 16151, with an office in Hamchako, Mutsamudu, Anjouan, Union of Comoros[1].
What licence does Moon hold?
The Anjouan Gaming register lists Moon International Ltd under licence ALSI-202601063-FI2, valid until 30 January 2027[3].
When can I withdraw from Moon?
Moon requires KYC approval before withdrawal and publishes processing times on the Platform[1, 4].
Does Moon charge withdrawal fees?
Moon’s published Fee Schedule sets out withdrawal fees[1].
What bonus does Moon list?
Bronze members are listed for “Bonus from Support”; the applicable promotion terms set the wagering requirement for bonus funds and derived winnings[1, 2].
How do I complain to Moon?
Email the address given in the operator's terms. Moon will endeavour to acknowledge within five business days and resolve within 30 days[1].
Can I access Moon using a VPN in a restricted location?
VPN or proxy circumvention of location restrictions is a material breach that can lead to immediate suspension or closure and forfeiture of promotional funds where permitted by law[1].
More on Moon
- Moon Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns Moon? Owner, Licence No. & Sister Sites (2026)
- Moon Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- Moon Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Compare by verified facts
How we checked. We read Moon's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- moon.com/policies/terms-of-service — operator document, clauses 6.4, 9.1, 10.2, 24.1, 6.5(b), 1.1, 3.2, 21.3, 3.5, checked 28 October 2026
- moon.com/vip — operator document, clause Bronze, checked 28 October 2026
- anjouangaming.com/license-register/ — licence register, clause ALSI-202601063-FI2, checked 27 October 2026
- help.moon.com/en/articles/15171873-creating-and-verifying-your-account — operator document, clauses 3. Complete Identity Verification (KYC), 4. Make Your First Deposit, checked 28 October 2026
- moon.com/policies/risk-disclosure — operator document, clause 9. Licence and Regulatory Status, checked 28 October 2026
- moon.com/policies/privacy — operator document, clause 6. Management and Sharing of Your Personal Information, checked 28 October 2026