Moon · Withdrawals
Moon Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
Moon’s withdrawal rules include a sole-discretion option to decline a specific request after assessing a material risk of betting-activity breach[1].
How long do Moon withdrawals take?
Moon publishes withdrawal processing times on the Platform[1].
Moon withdrawal fees
Withdrawal fees apply under Moon’s published Fee Schedule[1]. Moon can delay, restrict or refuse a withdrawal where it suspects fraud or breach, where law requires it, or where an authority, court order or law enforcement request compels it[1].
Moon KYC checks
Moon requires KYC submission before a deposit and approval before withdrawal[2]. Verification may require a valid government-issued identity document, front and back, and proof of address[2]. Moon can request source-of-funds or source-of-wealth proof on a risk-sensitive basis at onboarding or later[1]. Deposited funds must come from lawful sources[1].
Why Moon can delay a withdrawal
Moon can decline a specific request at its sole discretion when a betting-activity assessment indicates material risk of breach[1].
What to do if a Moon withdrawal is pending
- Complete KYC and provide any requested identity, address or source-of-funds documents; approval is required before withdrawal[2, 1].
- Contact Moon about the request; it publishes processing times and charges fees under its Fee Schedule[1].
- Send a service complaint to the address given in the operator's terms. Moon will endeavour to acknowledge within five business days and resolve it within 30 days[1].
- Disputes unresolved informally go to UNCITRAL arbitration in Moroni, Union of the Comoros, with one arbitrator and proceedings in English[1].
Moon withdrawal complaints
Moon’s terms direct service complaints to the address given in the operator's terms and set out UNCITRAL arbitration in Moroni for disputes not resolved informally[1].
Moon FAQ
How long do Moon withdrawals take?
Moon publishes withdrawal processing times on the Platform[1].
Does Moon require KYC before withdrawal?
KYC approval is required before funds can be withdrawn from Moon[2].
Can Moon refuse a withdrawal?
Moon can refuse withdrawals in specified cases, including suspected fraud or breach, legal requirements, or an authority request; it can also decline after a betting-breach risk assessment at its sole discretion[1].
Where do I complain about a pending payout at Moon?
Email the address given in the operator's terms. Moon will endeavour to acknowledge within five business days and resolve within 30 days[1].
What dispute route follows an unresolved Moon complaint?
Moon’s terms provide for UNCITRAL arbitration in Moroni, Union of the Comoros, before one arbitrator, in English[1].
More on Moon
- Moon Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns Moon? Owner, Licence No. & Sister Sites (2026)
- Moon Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- Moon Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
- All casinos with source-checked facts
Compare by verified facts
How we checked. We read Moon's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- moon.com/policies/terms-of-service — operator document, clauses 6.5(b), 6.4, 9.1, 4.3, 6.2, 24.1, 21.3, checked 28 October 2026
- help.moon.com/en/articles/15171873-creating-and-verifying-your-account — operator document, clause 3. Complete Identity Verification (KYC), checked 28 October 2026