PIN-UP · Review

PIN-UP Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against PIN-UP's own pages, licence registers and regulator records.

The terms allow financial transaction checks for up to 24 hours before fulfilment^[1]. Bonus prizes require 70x wagering within 24 hours, and only eligible video slots count^[1]. Trustpilot players reported withdrawals marked complete without funds arriving and withdrawal access unavailable pending additional verification^[2].

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PIN-UP key facts

PIN-UP Pinup licence and register

The Curaçao Gaming Authority register lists Felicas B.V. as licence holder for OGL/2024/891/0830, with status Granted / Active^[3]. Pinup’s terms identify Carletta N.V. as the website operator^[1].

Pinup’s terms give Carletta N.V.’s registration number as 142346 and its business address as Dr. Henri Fergusonweg 1, Curaçao^[1]. They give the mailing address as Chuchubiweg 17, Willemstad, Curaçao^[1].

PIN-UP Pinup ownership

Pinup’s terms identify Carletta N.V. as the website operator and parent company^[1]. The Curaçao Gaming Authority register lists Felicas B.V. as licence holder^[3].

The terms allow one account per person, device, household or family. They allow duplicate accounts to be deleted, transactions invalidated, and refunds, winnings or bonuses voided^[1].

PIN-UP Pinup withdrawal limits and KYC

The minimum single withdrawal is €15^[1]. Pinup’s terms allow financial transaction checks for up to 24 hours before fulfilment; technical or payment-system delays can extend processing beyond indicated times^[1].

If total bets are lower than total deposits, the terms allow withholding up to 20% of the requested amount. For bank-card withdrawals, they allow withholding up to 25% in the specified circumstances^[1]. Identity checks are required before withdrawal, and additional checks can include video identification or a face snapshot beside the identity document^[1].

PIN-UP Pinup bonus terms

Bonus prizes require wagering 70x the bonus within 24 hours of credit, and the maximum bonus payout is 10x the amount received^[1]. Only video-slot bets count toward bonus wagering, with listed slots excluded. Card games, roulette, crash games, mines, keno, virtual sports, live dealer games and gift boxes do not count^[1].

The maximum wager counted toward wagering requirements is €6^[1]. Bonuses and related winnings cannot be withdrawn until their respective wagering requirements are complete^[1].

PIN-UP Pinup complaints

Trustpilot reported 58 reviews and a TrustScore of 1.8 as of 31 October 2026; 23 reviews were from the preceding 12 months^[2]. AskGamblers reported 83 of 83 complaints resolved as of 31 October 2026, with an average amount of $2,138, average duration of nine days and average response time of one day^[4].

A player reported on Trustpilot on 3 August 2026 that two withdrawals were marked complete but had not arrived, and alleged the supplied UTRs were invalid^[2]. A player reported on Trustpilot on 20 February 2026 that withdrawal access was unavailable pending additional verification; the operator replied that payouts were available^[2].

A player reported on Trustpilot on 2 June 2026 that a deposit-linked free bet was half the advertised amount; the operator replied that the promotion offered 10 AZN^[2]. An AskGamblers player alleged a deposit and winnings were not credited; AskGamblers marked the case resolved under the casino’s terms^[4].

PIN-UP Pinup restricted countries

Pinup’s terms exclude residents of Lithuania, Latvia, Great Britain, the United States, the Netherlands, Spain, Italy, Curaçao, France, Denmark, Cyprus, Aruba, Bonaire, Sint Maarten, Sint Eustatius, Afghanistan, Albania, Algeria, Angola, Cambodia, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, the Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Georgia, Moldova, Greece and Poland^[1].

Residents of Armenia cannot use the Sport section; their sporting bets may be annulled at odds of 1/1^[1].

PIN-UP Pinup verdict

The register records Felicas B.V.’s licence as Granted / Active. Pinup’s terms permit deductions in specified withdrawal circumstances and set a demanding bonus wagering deadline^{[3, 1]}.

More on PIN-UP

• PIN-UP Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns PIN-UP? Owner, Licence No. & Sister Sites (2026)
• PIN-UP Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• PIN-UP Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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Is this your casino? Claim your profile free: update withdrawal and bonus facts, add your official response, and get a dofollow link to your site.

How we checked. We read PIN-UP's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.