The Sun Play · Review

The Sun Play Review (2026): Legit? Licence, Owner, Withdrawals & Complaints

By the Casino Reviews Global editorial team. Updated 31 October 2026. Facts checked 27–28 October 2026 against The Sun Play's own pages, licence registers and regulator records.

Jumpman Gaming Limited operates The Sun Play under UK Gambling Commission remote casino licence 039175-R-319452-025^{[1, 2]}. Bank-account withdrawals take 1–5 working days; once applicable ID documents are verified, pending withdrawals are processed within 24 hours^[3]. The first deposit offer gives one Mega Reel free spin with 10x wagering. After a deposit, bonus conversion is capped at the lowest of the remaining eligible bonus balance, lifetime deposits or £250^{[2, 3]}.

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The Sun Play key facts

The Sun Play licence

The UK Gambling Commission domain register lists thesunplay.co.uk under Jumpman Gaming Limited’s licence 039175-R-319452-025 with status “White Label”; the Commission lists the remote casino licence as Active^{[1, 4]}. The Sun Play operator information names Jumpman Gaming Limited as operator^[2].

The register lists 148 domains under the same licence holder^[1].

The Sun Play ownership

News Group Newspapers Limited owns The Sun Play brand, and Jumpman Gaming Limited operates it^[5]. Jumpman Gaming Limited is registered in Alderney under number 1858, at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ^{[2, 5]}.

The UK Gambling Commission lists 148 domains under the same licence holder, Jumpman Gaming Limited^[1].

The Sun Play withdrawals

Bank-account withdrawals take 1–5 working days. Once applicable ID documents are verified, pending withdrawals are processed within 24 hours^[3]. A withdrawal stays pending during document review; if documents are rejected, the pending amount returns to the balance within 48 hours^[3].

The first withdrawal requires identification. The terms list a driving licence or passport and a recent utility bill dated within the last three months; the FAQ also lists proof of address and proof of payment method^{[3, 8]}. Source-of-funds and source-of-wealth documents can be requested^[3].

Deposits carry a £2.50 fee, and the currency is GBP^[3]. Pay by Mobile deposits cannot be withdrawn to that method^[3].

Players have reported rejected documents and a blocked withdrawal on Trustpilot, and a pending withdrawal on Trustpilot; Casino Guru lists a delayed-withdrawal complaint^{[6, 7]}.

The Sun Play bonus terms

The first-deposit offer gives one Mega Reel free spin. Welcome Offer Free Spins carry 10x wagering^[2]. After a deposit, conversion is capped at the lowest of the remaining eligible Bonus balance, total lifetime deposits or £250^[3].

Unless promotional terms say otherwise, blackjack, roulette, bingo, table games, live casino and progressive jackpot games are excluded^[3]. Bonus Funds and pending promotional offers are removed after three consecutive days of account inactivity and are not reinstated unless specific terms say otherwise^[3].

The Sun Play complaints

Reported on Trustpilot as of 29 October 2026: 18 reviews and a TrustScore of 1.7/5; the page’s review distribution image labels the score 1.5/5^[6].

Reported on Casino Guru as of 29 October 2026: 8 complaints, with 0 opened, 4 unresolved, 2 resolved and 2 rejected^[7]. Reported on AskGamblers as of 29 October 2026: 1 complaint and a four-day average response time^[9].

A player reported on Trustpilot in May 2025 that submitted documents were rejected and a £150 withdrawal remained blocked. Another reported in September 2024 that a withdrawal had been pending for over 24 hours^[6].

The Sun Play regulator record

The UK Gambling Commission lists Jumpman Gaming Limited’s remote casino licence 039175-R-319452-025 as Active^[4]. On 17 May 2022, the Commission announced that Jumpman Gaming Limited would pay £500,000^[10].

The Commission’s business actions register says no regulatory actions have been recorded for this business^[11].

The Sun Play verdict

The active licence establishes the operator’s regulatory status, while ID review is part of the first-withdrawal process. Players have reported rejected documents and blocked or pending withdrawals^{[4, 3, 6]}.

More on The Sun Play

• The Sun Play Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
• Who Owns The Sun Play? Owner, Licence No. & Sister Sites (2026)
• The Sun Play Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
• The Sun Play Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
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How we checked. We read The Sun Play's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.