The Sun Play · Withdrawals
The Sun Play Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
The terms allow the full real-money balance to be withdrawn in one transaction, subject to additional due diligence and checks for certain requests[1].
How long do The Sun Play withdrawals take?
Bank-account withdrawals take 1–5 working days[1]. Once applicable ID documents are verified, pending withdrawals are processed within 24 hours[1].
A withdrawal stays pending while the casino reviews ID documents. If documents are rejected, the pending withdrawal returns to the balance within 48 hours[1].
The Sun Play withdrawal limits and fees
The terms allow the full real-money balance to be withdrawn in a single transaction, subject to additional due diligence and checks for certain requests[1]. The withdrawal currency is GBP[1]. Deposits carry a £2.50 transaction fee[1].
Pay by Mobile is available for deposits but cannot be used for withdrawals[1].
What ID does The Sun Play require?
The first withdrawal requires identification. If documents have not already been submitted, they are requested at withdrawal[1]. Typical documents include a valid driving licence or passport and a utility bill dated within the previous three months[1].
The verification FAQ also lists photo ID, proof of address and proof of payment method[2]. Source-of-funds and source-of-wealth documents can be requested[1].
Why can a The Sun Play withdrawal get stuck?
A withdrawal stays pending while ID documents are reviewed, and identification is required for a first withdrawal[1]. The operator can request source-of-funds and source-of-wealth documents[1].
The terms let the operator withhold winnings for a breach, and withhold winnings or suspend or terminate the account if information cannot be proven[1].
Players reported rejected documents and a blocked £150 withdrawal, a withdrawal pending for over 24 hours, and a request to verify again after they believed the account was verified[3].
How to complain about a The Sun Play withdrawal
- Contact the Customer Care Team at the address given in the operator's terms within three months of the issue[2].
- First complain to the gambling business about the issue[4].
The Sun Play withdrawal complaints
Reported on Casino Guru as of 29 October 2026: 8 complaints, including 4 unresolved, 2 resolved and 2 rejected[5]. Reported on Trustpilot as of 29 October 2026: 18 reviews and a TrustScore of 1.7/5[3].
A player reported on Trustpilot in May 2025 that submitted documents were rejected and a £150 withdrawal remained blocked. A player reported in July 2024 that winnings arrived after waiting days and sending documents[3].
The Sun Play FAQ
How long do The Sun Play bank withdrawals take?
Bank-account withdrawals take 1–5 working days[1].
When does The Sun Play require identity documents?
Identification is required for the first withdrawal[1].
What happens to a The Sun Play withdrawal during document review?
It remains pending while ID documents are reviewed; if they are rejected, the pending amount returns to the balance within 48 hours[1].
Does The Sun Play charge a withdrawal fee?
The terms state a £2.50 fee on deposits[1].
How can a player complain about a The Sun Play withdrawal?
Contact the Customer Care Team at the address given in the operator's terms within three months of the issue[2].
More on The Sun Play
- The Sun Play Review (2026): Legit? Licence, Owner, Withdrawals & Complaints
- Who Owns The Sun Play? Owner, Licence No. & Sister Sites (2026)
- The Sun Play Withdrawal Pending? Times, Limits, KYC & What to Do (2026)
- The Sun Play Bonus Terms: Wagering, Max Bet & Max Cashout Explained (2026)
- All casinos with source-checked facts
Compare by verified facts
How we checked. We read The Sun Play's terms and help pages, the licence register and regulator records on the dates shown under Sources, and stored a copy of each page where the site allowed it. Complaint figures marked "reported" come from platforms that block our fetcher; they were read through web search and are dated. We did not deposit, play or withdraw (payout testing: not performed). Methodology.
Sources
- www.thesunplay.co.uk/terms-and-conditions — operator document, clauses Banking Policy, Your The Sun Play account, Introduction, checked 29 October 2026
- www.thesunplay.co.uk/faqs — operator document, clauses Account Management — How do I verify my account?, How do I make a complaint, checked 29 October 2026
- www.trustpilot.com/review/www.thesunplay.com — player complaint (reported via web search, not stored), checked 29 October 2026
- www.gamblingcommission.gov.uk/public-register/business/detail/39175 — licence register, clause Complaints, checked 29 October 2026
- casino.guru/The-Sun-Play-Casino-review — complaint platform (reported via web search, not stored), checked 29 October 2026